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This book will show you how to gain the respect and support of your employees, use coaching skills to help others excel and accomplish goals, deal effectively with changing times and confusing situations, communicate confidently with your employees, peers, and manager, and establish expectations for high performance. As a supervisor you must lead employees to success and understand that their success is your success. Supervisors need to possess a multitude of skills in communication, performance management, coaching, and flexible decision making. Learning and applying these skills quickly is essential for any supervisor's success.

Tabla de contenidos provista por Syndetics

• Part 1 Getting Started
• The Opportunity(p. 3)
• How Do You Transition to Supervisor?(p. 4)
• The Definition of a Supervisor(p. 5)
• The Role of a Supervisor(p. 7)
• The Responsibilities(p. 9)
• The Supervisor's Job Description(p. 10)
• Management Thought: Old versus New(p. 12)
• Case Study 1(p. 14)
• Strategies for Getting Started(p. 15)
• Action Plan: Getting Started(p. 16)
• Part 2 Managing for High Performance
• Performance Management(p. 19)
• Setting Expectations and Goals(p. 21)
• Giving Positive Feedback(p. 27)
• Handling Performance Problems(p. 29)
• Supervising with Flexibility(p. 34)
• Case Study 2(p. 40)
• Strategies for Managing Performance(p. 41)
• Part 3 Communicating with Others Proactively
• Building Interdependent Relationships(p. 45)
• Communicating One-on-One with Employees(p. 47)
• Communicating with a Team(p. 52)
• Communicating Every Day with Others(p. 55)
• Communicating with Your Manager(p. 56)
• Case Study 3(p. 58)
• Strategies for Proactive Communication(p. 59)
• Part 4 Coaching for Excellence
• The Changing Playing Field(p. 63)
• The Best and Worst Supervisors(p. 64)
• The Coaching Process(p. 70)
• Case Study 4(p. 76)
• Strategies for Effective Coaching(p. 77)
• Part 5 Dealing with Change Positively
• A New Paradigm(p. 81)
• Organizational Change(p. 84)
• The Impact of Change(p. 85)
• Communicating Change Effectively(p. 86)
• Change-Management Skills(p. 88)
• Brainstorming Change Ideas(p. 90)
• Problem-Solving Techniques(p. 92)
• Case Study 5(p. 94)
• Strategies for Managing Change(p. 96)
• Summary
• Action Plan: Keep Excelling(p. 99)
• Final Thoughts: How Good Can You Be?(p. 102)
• Author's Notes on the Case Studies(p. 104)
• Recommended Reading(p. 109)