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By working from the premise that every employee and volunteer has a stake in the library's future, library leaders can harness this power for the library's long-term benefit.

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Library Journal Review

Christopher (learning systems manager, Multnomah Cty. Lib., Portland, OR) shares solid advice and techniques for empowering library staff to maintain a competitive edge over other information providers. Beginning with her rationale that empowered employees fully realize their potential, Christopher proceeds with other sound reasons for achieving a motivated staff, namely the increased competition for funds, customers, staff, and professional librarians. Nicely integrating into the principles of librarianship the main ideas found in Peter Block's The Empowered Manager and Peter Senge's The Fifth Discipline, as well as the well-known motivation principles of Abraham Maslow, Frederick Herzberg, and Douglas McGregor, Christopher also covers active listening as the building block of effective communication, creating shared vision and trust, defining the role of a library manager in an empowered library, developing team skills, and growing emotional intelligence. Her wrap-up chapter on empowered library leadership succinctly connects with Daniel Goleman, Richard Boyatzis, and Annie McKee's successful Primal Leadership. This super blend of classic and current effective business leadership concepts is highly recommended for all library leaders.-Dale Farris, Groves, TX (c) Copyright 2010. Library Journals LLC, a wholly owned subsidiary of Media Source, Inc. No redistribution permitted.

Booklist Review

The major premise of this book is that as libraries try to remain major sources for information in the future, they need to focus on their staff. The author argues that every staff member has a stake in the library's future and suggests ways to use the talents of and energize all employees. Suggested strategies are practical-- how to motivate, communicate, and build leaders. In particular, the book suggests ways to overcome resistance to change and to encourage risk taking. The guidelines on developing emotional intelligence, tables of best practices, and checklists to gauge mastery of motivational skills will be helpful to department heads as well as library administrators. The book should help libraries achieve the enhanced staff morale and customer service that lead to community support.-- RBB Copyright 2003 Booklist