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Appealing to students, newly appointed managers and experienced practitioners alike, this definitive text explains the nuts and bolts of the modern logistics and distribution world in plain language.

Richly illustrated throughout, the third edition of this popular handbook has been completely restructured and fully revised to include the most up-to-date information. Essential areas such as manufacturing logistics, integrated logistics, process design and home delivery have been re-visited to provide an in-depth, thorough understanding.

There is a new chapter on receiving and despatch within the Warehouse and Storage section, as well as an explanation of new technologies in surrounding chapters such as radio frequency indentification (RFID), voice technology, satellite crane systems and dynamic pick systems. Together with additional information and examples of warehouse design, The Handbook of Logistics and Distribution Management is an invaluable guide for distribution, logistics and supply-chain managers, as well as students taking logistics-related degrees and professional qualifications.

Tabla de contenidos provista por Syndetics

• List of figures(p. viii)
• List of tables(p. xv)
• Preface(p. xvi)
• Abbreviations(p. xxii)
• Part 1 Concepts of Logistics and Distribution
• 1 Introduction to logistics and distribution(p. 3)
• Introduction(p. 3)
• Scope and definition(p. 4)
• Historical perspective(p. 7)
• Importance of logistics and distribution(p. 10)
• Logistics and distribution structure(p. 13)
• Summary(p. 13)
• 2 Integrated logistics and the supply chain(p. 15)
• Introduction(p. 15)
• The total logistics concept(p. 16)
• Planning for distribution and logistics(p. 18)
• The financial impact of logistics(p. 22)
• Globalization and integration(p. 24)
• Integrated systems(p. 25)
• Competitive advantage through logistics(p. 27)
• Logistics and supply chain management(p. 29)
• Summary(p. 31)
• 3 Customer service and logistics(p. 33)
• Introduction(p. 33)
• The importance of customer service(p. 34)
• The components of customer service(p. 35)
• Two conceptual models of service quality(p. 38)
• Developing a customer service policy(p. 42)
• Levels of customer service(p. 50)
• Measuring customer service(p. 51)
• The customer service explosion(p. 53)
• Summary(p. 54)
• 4 Channels of distribution(p. 56)
• Introduction(p. 56)
• Physical distribution channel types and structures(p. 57)
• Channel selection(p. 61)
• Third party or own account?(p. 66)
• Different services that are offered(p. 69)
• Key drivers for third-party distribution(p. 73)
• Key issues in third-party distribution and logistics(p. 78)
• Fourth-party logistics(p. 81)
• Summary(p. 84)
• 5 Key issues and challenges for logistics(p. 85)
• Introduction(p. 85)
• The external environment(p. 86)
• Manufacturing and supply(p. 89)
• Distribution(p. 91)
• Retailing(p. 95)
• The consumer(p. 96)
• Summary(p. 98)
• Part 2 Planning for Logistics
• 6 Planning framework for logistics(p. 103)
• Introduction(p. 103)
• Pressures for change(p. 103)
• Strategic planning overview(p. 104)
• Logistics design strategy(p. 109)
• Product characteristics(p. 111)
• The product life cycle(p. 115)
• Packaging(p. 116)
• Unit loads(p. 117)
• Summary(p. 118)
• 7 Logistics processes(p. 119)
• Introduction(p. 119)
• The importance of logistics processes(p. 120)
• Key logistics processes(p. 122)
• Approach(p. 125)
• Tools and techniques(p. 127)
• Summary(p. 132)
• 8 Logistics network planning(p. 134)
• Introduction(p. 134)
• The role of distribution centres and warehouses(p. 136)
• Cost relationships(p. 137)
• A planned approach or methodology(p. 146)
• Initial analysis and option definition(p. 148)
• Logistics modelling(p. 154)
• Matching logistics strategy to business strategy(p. 158)
• Site search and considerations(p. 160)
• Summary(p. 161)
• 9 Logistics management and organization(p. 162)
• Introduction(p. 162)
• Relationships with other corporate functions(p. 163)
• Logistics organizational structures(p. 164)
• Organizational integration(p. 166)
• The role of the logistics or distribution manager(p. 170)
• Payment schemes(p. 173)
• The selection of temporary staff and assets(p. 177)
• Summary(p. 180)
• 10 Manufacturing and materials management(p. 182)
• Introduction(p. 182)
• Just-in-time(p. 184)
• Manufacturing resource planning (MRPII)(p. 186)
• Material requirements planning (MRP)(p. 187)
• The MRP system(p. 188)
• Flexible fulfilment (postponement)(p. 191)
• The effects on distribution activities(p. 192)
• Summary(p. 193)
• Part 3 Procurement and Inventory Decisions
• 11 Basic inventory planning and management(p. 197)
• Introduction(p. 197)
• The need to hold stocks(p. 198)
• Types of stock-holding/inventory(p. 199)
• The implications for other logistics functions(p. 201)
• Inventory costs(p. 204)
• Inventory replenishment systems(p. 205)
• The economic order quantity(p. 209)
• Demand forecasting(p. 213)
• Summary(p. 217)
• 12 Inventory and the supply chain(p. 219)
• Introduction(p. 219)
• Problems with traditional approaches to inventory planning(p. 220)
• Different inventory requirements(p. 221)
• The lead-time gap(p. 222)
• Inventory and time(p. 223)
• Analysing time and inventory(p. 225)
• Inventory planning for manufacturing(p. 227)
• Inventory planning for retailing(p. 229)
• Summary(p. 235)
• 13 Purchasing and supply(p. 238)
• Introduction(p. 238)
• Setting the procurement objectives(p. 239)
• Managing the suppliers(p. 247)
• Collaborative planning, forecasting and replenishment(p. 250)
• Factory gate pricing(p. 251)
• E-procurement(p. 251)
• Summary(p. 252)
• Part 4 Warehousing and Storage
• 14 Principles of warehousing(p. 255)
• Introduction(p. 255)
• The role of warehouses(p. 256)
• Strategic issues affecting warehousing(p. 259)
• Warehouse operations(p. 260)
• Costs(p. 264)
• Packaging and unit loads(p. 265)
• Summary(p. 266)
• 15 Storage and handling systems (palletized)(p. 267)
• Introduction(p. 267)
• Pallet movement(p. 267)
• Pallet stacking(p. 269)
• Palletized storage(p. 274)
• Palletized storage - comparison of systems(p. 286)
• Summary(p. 288)
• 16 Storage and handling systems (non-palletized)(p. 290)
• Introduction(p. 290)
• Small item storage systems(p. 291)
• Truck attachments(p. 295)
• Long loads(p. 296)
• Cranes(p. 299)
• Conveyors(p. 299)
• Automated guided vehicles(p. 301)
• Hanging garment systems(p. 301)
• Summary(p. 301)
• 17 Order picking and replenishment(p. 302)
• Introduction(p. 302)
• Order picking concepts(p. 303)
• Order picking equipment(p. 304)
• Sortation(p. 310)
• Layout and slotting(p. 312)
• Information in order picking(p. 313)
• E-fulfilment(p. 315)
• Picking productivity(p. 316)
• Replenishment(p. 316)
• Summary(p. 317)
• 18 Receiving and dispatch(p. 318)
• Introduction(p. 318)
• Receiving processes(p. 318)
• Dispatch processes(p. 320)
• Cross-docking(p. 321)
• Equipment(p. 322)
• Layouts(p. 323)
• Summary(p. 327)
• 19 Warehouse design
• Introduction(p. 328)
• Design procedure(p. 328)
• Summary(p. 343)
• 20 Warehouse management and information(p. 345)
• Introduction(p. 345)
• Operational management(p. 345)
• Performance monitoring(p. 346)
• Information technology(p. 349)
• Data capture and transmission(p. 351)
• Radio data communication(p. 353)
• Summary(p. 354)
• Part 5 Freight Transport
• 21 International logistics: modal choice(p. 359)
• Introduction(p. 359)
• Method of selection(p. 361)
• Operational factors(p. 363)
• Transport mode characteristics(p. 367)
• Consignment factors(p. 371)
• Cost and service requirements(p. 373)
• Aspects of international trade(p. 374)
• Summary(p. 379)
• 22 Intermodal transport(p. 381)
• Introduction(p. 381)
• Intermodal equipment(p. 382)
• Intermodal vehicles(p. 387)
• Intermodal infrastructure(p. 391)
• Freight facilities grants(p. 392)
• Track access grants(p. 393)
• Company neutral revenue support grants(p. 393)
• Summary(p. 393)
• 23 Road freight transport: vehicle selection(p. 395)
• Introduction(p. 395)
• Main vehicle types(p. 396)
• Types of operation(p. 399)
• Load types and characteristics(p. 405)
• Main types of vehicle body(p. 408)
• The wider implications of vehicle selection(p. 413)
• Vehicle acquisition(p. 415)
• Summary(p. 416)
• 24 Road freight transport: vehicle costing(p. 417)
• Introduction(p. 417)
• Reasons for road freight transport vehicle costing(p. 418)
• The main types of costing system(p. 419)
• Vehicle standing costs(p. 421)
• Vehicle running costs(p. 426)
• Overhead costs(p. 428)
• Costing the total transport operation(p. 429)
• Whole life costing(p. 431)
• Vehicle cost comparisons(p. 433)
• Zero-based budgets(p. 435)
• Summary(p. 436)
• 25 Road freight transport: legislation(p. 438)
• Introduction(p. 438)
• Operator licensing(p. 439)
• Driver licensing(p. 441)
• Drivers' hours regulations(p. 441)
• The Road Transport Directive(p. 443)
• Tachographs(p. 443)
• Vehicle dimensions(p. 446)
• The Immigration and Asylum Act 1999(p. 448)
• Summary(p. 448)
• Further reading(p. 449)
• 26 Road freight transport: planning and resourcing(p. 450)
• Introduction(p. 450)
• Need for planning(p. 451)
• Fleet management(p. 452)
• Main types of road freight transport(p. 453)
• Transport resource requirements(p. 455)
• Vehicle routeing and scheduling issues(p. 457)
• Data requirements(p. 460)
• Manual methods of vehicle routeing and scheduling(p. 464)
• An example of manual routeing and scheduling(p. 467)
• Computer routeing and scheduling(p. 473)
• Other information system applications(p. 476)
• Summary(p. 478)
• Part 6 Operational Management
• 27 Cost and performance monitoring(p. 483)
• Introduction(p. 483)
• Why monitor?(p. 485)
• Different approaches to cost and performance monitoring(p. 486)
• What to measure against?(p. 492)
• An operational planning and control system(p. 495)
• Good practice(p. 497)
• Influencing factors(p. 501)
• Detailed and key measures(p. 502)
• Summary(p. 507)
• 28 Benchmarking(p. 510)
• Introduction(p. 510)
• Why should an organization engage in benchmarking?(p. 511)
• How to conduct a benchmarking exercise(p. 511)
• Formal benchmarking systems(p. 518)
• Benchmarking distribution operations(p. 518)
• Summary(p. 528)
• 29 Information and communication technology in the supply chain(p. 529)
• Introduction(p. 529)
• Basic communication(p. 530)
• Supply chain planning(p. 532)
• Warehousing(p. 534)
• Inventory(p. 534)
• Transport(p. 535)
• Other applications(p. 537)
• Trading using the internet - e-commerce(p. 538)
• Summary(p. 540)
• 30 Outsourcing: the selection process(p. 542)
• Introduction(p. 542)
• Approach(p. 542)
• Summary(p. 559)
• 31 Security and safety in distribution(p. 560)
• Introduction(p. 560)
• International security measures(p. 561)
• Strategic security measures(p. 562)
• Tactical security measures(p. 563)
• Safety in the distribution centre and warehouse(p. 571)
• Summary(p. 574)
• 32 Logistics and the environment(p. 575)
• Introduction(p. 575)
• The European Union and environmental legislation(p. 576)
• Logistics and environmental best practice(p. 579)
• Alternative fuels(p. 590)
• Summary(p. 594)
• References(p. 595)
• Index(p. 597)

Extracto provisto por Syndetics

PART 1 CONCEPTS OF LOGISTICS AND DISTRIBUTION 1 Introduction to logistics and distribution Introduction Scope and definition Historical perspective Importance of logistics and distribution Logistics and distribution structure Summary 2 Integrated logistics and the supply chain Introduction The total logistics concept Planning for distribution and logistics The financial impact of logistics Globalization and integration Integrated systems Competitive advantage through logistics Logistics and supply chain management Summary 3 Customer service and logistics Introduction The importance of customer service The components of customer service Two conceptual models of service quality Developing a customer service policy Levels of customer service Measuring customer service The customer service explosion Summary 4 Channels of distribution Introduction Physical distribution channel types and structures Channel selection Third party or own account? Different services that are offered Key drivers for third-party distribution Key issues in third-party distribution and logistics Fourth-party logistics Summary 5 Key issues and challenges for logistics Introduction The external environment Manufacturing and supply Distribution Retailing The consumer Summary PART 2 PLANNING FOR LOGISTICS 6 Planning framework for logistics Introduction Pressures for change Strategic planning overview Logistics design strategy Product characteristics The product life cycle Packaging Unit loads Summary 7 Logistics processes Introduction The importance of logistics processes Key logistics processes Approach Tools and techniques Summary 8 Logistics network planning Introduction The role of distribution centres and warehouses Cost relationships A planned approach or methodology Initial analysis and option definition Logistics modelling Matching logistics strategy to business strategy Site search and considerations Summary 9 Logistics management and organization Introduction Relationships with other corporate functions Logistics organizational structures Organizational integration The role of the logistics or distribution manager Payment schemes The selection of temporary staff and assets Summary 10 Manufacturing and materials management Introduction Just-in-time Manufacturing resource planning (MRPII) Material requirements planning (MRP) The MRP system Flexible fulfilment (postponement) The effects on distribution activities Summary PART 3 PROCUREMENT AND INVENTORY DECISIONS 11 Basic inventory planning and management Introduction The need to hold stocks Types of stock-holding/inventory The implications for other logistics functions Inventory costs Inventory replenishment systems The economic order quantity Demand forecasting Summary 12 Inventory and the supply chain Introduction Problems with traditional approaches to inventory planning Different inventory requirements The lead-time gap Inventory and time Analysing time and inventory Inventory planning for manufacturing Inventory planning for retailing Summary 13 Purchasing and supply Introduction Setting the procurement objectives Managing the suppliers Collaborative planning, forecasting and replenishment Factory gate pricing E-procurement Summary PART 4 WAREHOUSING AND STORAGE 14 Principles of warehousing Introduction The role of warehouses Strategic issues affecting warehousing Warehouse operations Costs Packaging and unit loads Summary 15 Storage and handling systems (palletized) Introduction Pallet movement Pallet stacking Palletized storage Palletized storage - comparison of systems Summary 16 Storage and handling systems (non-palletized) Introduction Small item storage systems Truck attachments Long loads Cranes Conveyors Automated guided vehicles Hanging garment systems Summary 17 Order picking and replenishment Introduction Order picking concepts Order picking equipment Sortation Layout and slotting Information in order picking E-fulfilment Picking productivity Replenishment Summary 18 Receiving and dispatch Introduction Receiving processes Dispatch processes Cross-docking Equipment Layouts Summary 19 Warehouse design Introduction Design procedure Summary 20 Warehouse management and information Introduction Operational management Performance monitoring Information technology Data capture and transmission Radio data communication Summary PART 5 FREIGHT TRANSPORT 21 International logistics: modal choice Introduction Method of selection Operational factors Transport mode characteristics Consignment factors Cost and service requirements Aspects of international trade Summary 22 Intermodal transport Introduction Intermodal equipment Intermodal vehicles Intermodal infrastructure Freight facilities grants Track access grants Company neutral revenue support grants Summary 23 Road freight transport: vehicle selection Introduction Main vehicle types Types of operation Load types and characteristics Main types of vehicle body The wider implications of vehicle selection Vehicle acquisition Summary 24 Road freight transport: vehicle costing Introduction Reasons for road freight transport vehicle costing The main types of costing system Vehicle standing costs Vehicle running costs Overhead costs Costing the total transport operation Whole life costing Vehicle cost comparisons Zero-based budgets Summary 25 Road freight transport: legislation Introduction Operator licensing Driver licensing Drivers' hours regulations The Road Transport Directive Tachographs Vehicle dimensions The Immigration and Asylum Act 1999 Summary Further reading 26 Road freight transport: planning and resourcing Introduction Need for planning Fleet management Main types of road freight transport Transport resource requirements Vehicle routeing and scheduling issues Data requirements Manual methods of vehicle routeing and scheduling An example of manual routeing and scheduling Computer routeing and scheduling Other information system applications Summary PART 6 OPERATIONAL MANAGEMENT 27 Cost and performance monitoring Introduction Why monitor? Different approaches to cost and performance monitoring What to measure against? An operational planning and control system Good practice Influencing factors Detailed and key measures Summary 28 Benchmarking Introduction Why should an organization engage in benchmarking? How to conduct a benchmarking exercise Formal benchmarking systems Benchmarking distribution operations Summary 29 Information and communication technology in the supply chain Introduction Basic communication Supply chain planning Warehousing Inventory Transport Other applications Trading using the internet - e-commerce Summary 30 Outsourcing: the selection process Introduction Approach Summary 31 Security and safety in distribution Introduction International security measures Strategic security measures Tactical security measures Safety in the distribution centre and war Excerpted from The Handbook of Logistics and Distribution Management by Alan Rushton, Phil Croucher, Peter Baker All rights reserved by the original copyright owners. Excerpts are provided for display purposes only and may not be reproduced, reprinted or distributed without the written permission of the publisher.

Notas de autor provistas por Syndetics

Alan Rushton is a Director of Dialog Consultants Ltd, and was formerly the Director of Graduate Programmes at the Centre for Logistics and Supply Chain Management at Cranfield University
Phil Croucher is Middle East Regional Manager of Land Transport for EGL Eagle Global Logistics, a Chartered Fellow of the CILT(UK) and examiner for its MSc programme
Peter Baker is a Lecturer at the Centre for Logistics and Supply Chain Management at Cranfield University and a Chartered Member of the CILT(UK)