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CHOICE Review

This comprehensive account of current total quality management practice is an excellent introduction to the topic, covering almost everything that is known about how America's most successful companies benefit from TQM. The book's 18 chapters include coverage of TQM Overview, Deming and his points, listening, empowerment, teaming, reward systems, training and education, leadership, TQM management infrastructure, kaizen and reengineering, process improvement methods, customer and public sector issues, ISO, the Hoshin planning process, and strategic planning. The clearly explained methodology and interesting examples make this work a good choice for use in a one-semester course on management. Endnotes, recommended readings. Recommended for upper-division undergraduate and graduate students as well as professionals. K. J. Constas; Fayetteville State University