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This volume provides valuable new insights into the process of mediation from a communication perspective. The contributors: provide theoretical perspectives that increase an understanding of the ongoing interaction in mediation; reveal new ways to understand the structure of the intervention process; illustrate how specific communicative acts shape the realities of mediators and disputants, and influence the outcomes; suggest critical contextual factors that should be considered in order to guide mediation more effectively; and examine dialogue with practitioners about ways in which these ideas can be translated into practice.

Tabla de contenidos provista por Syndetics

• Introduction
• Part 1 Communication Perspectives on the Nature of Discourse in Mediation
• Ideology, Orientations to Conflict and Mediation Discourse
• A Dialectical Reframing of the Mediation Process
• A Narrative Perspective on Mediation
• Toward the Materialization of the 'Storytelling' Metaphor
• Part 2 Shaping Reality Through Discourse
• The Deep Structure of Reality in Mediation
• The Interactive Construction of Interventions by Divorce Mediators
• 'Talking Like a Mediator'
• Conversational Moves of Experienced Divorce Mediators
• Part 3 Contextual Influences on Intervention
• Communication Issues in Mediating Cultural Conflict
• 'Teach Your Children Well'
• Suggestions for Peer Mediation Programs
• Managerial Third Parties
• Intervention Strategies, Process, and Consequences
• Part 4 Practitioners' Perspectives
• Why Do We Mediate?
• The Practitioner's Dilemma
• Mediator Communication and Influence in Conflict Management Interventions
• A Practitioner's Reflections on Theory and Practice
• Epilogue
• Toward a Dialogue Between Researchers and Practitioners

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CHOICE Review

The title of this work suggests that novel approaches will be offered to those familiar with both communication studies and mediation; however, most of the book is devoted to reviews of recent scholarship, soul-searching, and restatement of axioms and perceived truths, so that there is, in fact, very little that is new. There are 19 contributors to the 12 chapters, and their documentation list includes over 350 items. Most of the research cited has been done within the past 15 years; there is no mention, for example, of the long-established Australian Arbitration and Conciliation Court's exemplary work in industrial mediation, though Chinese practices are alluded to. Oddly, the chapter discussing the reason for mediation is at the end, and in it we learn that "mediation is one of the tools we have stumbled upon," and that it "has a good deal to do with the desire to live in an improved society." This is hardly compelling. Most readers will already subscribe to the thesis that context and culture determine the efficacy of most mediation and will acknowledge that discourse-analysis has a primary role. This disappointing text is not recommended. M. B. McLeod; Trenton State College

Notas de autor provistas por Syndetics

Tricia S. Jones (Ph.D., The Ohio State University; M.S., PurdueUniversity; B.S., Universityof Wiscon­sin-Oshkosh) has been a conflict scholar, practitioner, and consultant for 25 years. She has written, edited, or co-edited 5 books, published more than 50 articles or book chapters, presented more than 100 presentations at national or international conferences, and received more than $2.1 million in grant fund­ing for her research in the area of conflict processes. She is currently editor of Conflict Resolution Quarterly and serves as a guest reviewer for other conflict management journals. Dr. Jones brings con­siderable knowledge of conflict theory and research that can be applied to conflict coaching. In addition, she has been an active conflict management trainer for a variety of Fortune 100 and national non-profit organization for the past 20 years. In recognition of her emphasis of theory and practice integration, she received the Jeffrey Z. Rubin Theory to Practice Award in conflict management from the International As­sociation for Conflict Management in 2005. (She is also a co-author of a forthcoming introductory inter­personal communication textbook to be published by Houghton Mifflin.)