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Designed with you in mind, Tamparo/Lindh/Blesi's THERAPEUTIC COMMUNICATION FOR HEALTH CARE PROFESSIONALS, 5th Edition, is the complete guide to patient interactions in today's clinical care settings. Effective communication can ease patient anxiety, increase compliance and enhance health care interactions, especially when dealing with life-altering illness, death and dying, depression, substance use and abuse and other situations where patient behaviors can be unpredictable. In each chapter, you will explore caregivers' good and bad responses to stressful scenarios and techniques for improvement. Each chapter starts with a case study to bring life to the page and reinforces communication strategies with practice cases, boxed features, role-play exercises and questions throughout the text. No matter the situation you face on the job, THERAPEUTIC COMMUNICATION FOR HEALTH CARE PROFESSIONALS can prepare you with the soft skills you need to think critically and help patients cope.

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• Preface(xv)
• Acknowledgments(xix)
• About the Authors(xxi)
• Chapter 1 Therapeutic Communication(2)
• Introduction(4)
• Therapeutic Communication Defined(5)
• Professional Communication(5)
• Professional Skills(5)
• Technical Skills(6)
• Social Communication(6)
• Professional Application(7)
• Case Study: Elaine's Pregnancy Dilemmas(7)
• The Communication Cycle(9)
• The Sender(9)
• The Message(9)
• The Mode of Communication(10)
• The Receiver(10)
• Interference(10)
• Feedback(10)
• Verbal Communication(11)
• Nonverbal Communication(11)
• Two Key Points to Successful Nonverbal Communication(12)
• Types of Nonverbal Communication(12)
• Facial Expression(12)
• Touch(12)
• Personal Space(13)
• Position(13)
• Posture(14)
• Gestures/Mannerisms(14)
• Word of Caution(14)
• Listening Skills(14)
• Influence of Technology on Communication(15)
• Social Media in Health Care(17)
• Team Communication(18)
• Life Factors that Influence Communications(19)
• Genetic Factors(19)
• Cultural Factors(19)
• Economic Factors(19)
• Life Experiences(19)
• Spiritual and Moral Values(20)
• Role Models(20)
• Self-Awareness and the Therapeutic Process(20)
• What Is Self-Awareness?(20)
• The Value of Self-Assessment(20)
• Chapter 2 Multicultural Therapeutic Communication(26)
• Introduction(27)
• Developing Multicultural Communication(28)
• Barriers to Multicultural Therapeutic Communication(29)
• Lack of Knowledge(29)
• Fear and Distrust(30)
• Racism(30)
• Bias, Prejudice, and Ethnocentrism(30)
• Stereotyping(31)
• Healthcare Rituals(31)
• Language(31)
• Perceptions and Expectations(32)
• Defining Cultural Expectations(33)
• Cross-Cultural Communication(34)
• Caregiving Structure(35)
• Time Focus(35)
• The Culture of Folk Medicine(36)
• Effects of Cultures on Health Care(37)
• Case Study: Multiculturalism(37)
• European or White, Western Culture(38)
• African American or Black, Western Culture(38)
• African or Caribbean Culture(38)
• Asian Culture(38)
• Native Hawaiian/Pacific Islander Cultures(39)
• Hispanic and Latino Cultures(39)
• Religion-Based Cultures(39)
• Overcoming Language and Auditory Barriers(44)
• Using a Medical Interpreter(44)
• The Therapeutic Response(45)
• Chapter 3 Therapeutic Communication in Complementary Medicine(52)
• Introduction(53)
• Healthcare Modalities Defined(54)
• Words of Caution(57)
• The Therapeutic Response(58)
• Chapter 4 The Helping Interview(64)
• Introduction(66)
• Changes in Today's Healthcare Climate(66)
• Interview Components(66)
• Control Factor(67)
• Orientation(67)
• Case Study: Professional Appearance(69)
• Risk/Trust(69)
• Warmth and Caring(69)
• Genuineness(70)
• Sympathy and Empathy(70)
• Sincerity(70)
• Identification of Problem(70)
• Responding Skills(70)
• Levels of Need(72)
• Questioning Techniques(73)
• Closed Questions(73)
• Open-Ended Questions(73)
• Indirect Statements(73)
• Roadblocks to Communication(74)
• Reassuring Clichés(74)
• Giving Advice/Approval(74)
• Requiring Explanations(74)
• Belittling/Contradicting/Criticizing(75)
• Defending(75)
• Changing the Subject/Shifting(75)
• Moralizing/Lecturing(76)
• Shaming/Threatening/Ridiculing(76)
• Resolution of the Problem(76)
• Case Study: Mrs. Nelson Revisited(77)
• Chapter 5 The Therapeutic Response across the Life Span(84)
• Introduction(85)
• Infants(86)
• Case Study: Infants(86)
• The Therapeutic Response(87)
• Children(88)
• Case Study: Children(88)
• The Therapeutic Response(89)
• Adolescents(90)
• Case Study: Adolescents(90)
• The Therapeutic Response(92)
• Adults(93)
• Case Study: Adults(93)
• The Therapeutic Response(93)
• Older Adults(95)
• Case Study: Older Adults(95)
• The Therapeutic Response(96)
• Chapter 6 The Therapeutic Response to Clients Who Are Stressed, Anxious, and Fearful(104)
• Introduction(105)
• Stress Theories(106)
• Alarm(107)
• Fight or Flight(107)
• Exhaustion(107)
• Return to Normal (Recovery)(107)
• Stressors and Stress(108)
• Anxiety(108)
• Mild Anxiety(109)
• Moderate Anxiety(109)
• Severe Anxiety(109)
• Panic Anxiety(109)
• The Client Who Is Fearful(110)
• Case Study: Client Who Is Fearful(110)
• The Therapeutic Response(111)
• Stress and the Life Span(112)
• Infants and Toddlers(113)
• The Therapeutic Response(113)
• School-Age Children(114)
• The Therapeutic Response(114)
• Adolescents(115)
• Case Study: Adolescent Stress(115)
• The Therapeutic Response(116)
• Adults(116)
• The Therapeutic Response(116)
• Older Adults(117)
• Case Study: Older Adult Stress(117)
• The Therapeutic Response(117)
• Stress-Related Disorders(118)
• The Therapeutic Response(118)
• Chapter 7 The Therapeutic Response to Clients Who Are Angry, Aggressive, Abused, or Abusive(126)
• Introduction(127)
• The Client Who Is Angry(127)
• Case Study: A Client Who Is Angry(127)
• The Therapeutic Response(129)
• The Client Who Is Aggressive(130)
• Case Study: A Client Who Is Aggressive(130)
• The Therapeutic Response(131)
• Clients Who Are Abused or Are Abusive(133)
• Case Study: A Client Who Is Abused(133)
• Phases of Violence(134)
• Tension-Building Phase(135)
• Crisis Phase (Abuse Incident)(135)
• Reconciliation Phase(136)
• Calm or Honeymoon Phase(136)
• Types of Abuse and Violence(138)
• Intimate Partner Violence(137)
• Physical Violence(137)
• Sexual Violence(137)
• Stalking(137)
• Psychological Aggression(137)
• Child Abuse(138)
• Abuse of Older Adults(139)
• Rape(140)
• Indicators of Abuse(141)
• Treatment(142)
• Reporting and Documentation(143)
• The Therapeutic Response(144)
• Understanding Self(145)
• Chapter 8 The Therapeutic Response to Clients Who Have Depression and/or Are Experiencing Suicidal Thoughts(150)
• Introduction(151)
• Types of Depression(152)
• Persistent Depressive Disorder (Dysthymia)(153)
• Reactive (Situational) Depression(153)
• Bipolar Disorder (BPD)(154)
• Seasonal Affective Disorder (SAD)(155)
• Major Depression Disorder with Periparturn Onset (PPND)(155)
• Psychotic Depression(156)
• Premenstrual Dysphoric Disorder (PMDD)(156)
• Atypical Depression(157)
• Treatment-Resistant Depression(157)
• Depression and the Life Span(157)
• Children and Adolescents(157)
• Adults(158)
• Older Adults(158)
• The Therapeutic Response(158)
• Suicide(159)
• Case Study: Suicide(159)
• Risk Factors(160)
• Warning Signs for Someone Experiencing Suicidal Thoughts(160)
• Suicide Prevention(161)
• The Therapeutic Response(161)
• What About Those Left Behind?(162)
• Chapter 9 The Therapeutic Response to Clients with Substance-Related and Addictive Disorders(168)
• Introduction(169)
• Diagnosis of Substance Use Disorders(169)
• Substance (Drug) Dependence(169)
• Substance Abuse(169)
• Addiction(170)
• Commonly Abused Substances(171)
• Over-the-Counter and Prescription Medications(171)
• Recreational Drugs(173)
• Other Addictions(175)
• Treatment(175)
• The Role of Family and Friends in Substance-Related and Addictive Disorders(177)
• The Therapeutic Response(178)
• Chapter 10 The Therapeutic Response to Clients with Life-Altering Illnesses(182)
• Introduction(184)
• Illness Types(184)
• Acute illness(184)
• Chronic Illness(185)
• Life-Altering Illness(185)
• Case Study: Life-Altering Illness(185)
• Losses Faced by Individuals with a Life-Altering Illness(187)
• Psychological Effects of Life-Altering Illnesses(187)
• Medication Considerations(188)
• Cultural Influences on Life-Altering Illnesses(189)
• The Therapeutic Response(190)
• Chapter 11 The Therapeutic Response to Clients Experiencing Loss, Grief, Dying, and Death(194)
• Introduction(195)
• Kinds of Losses(195)
• Grief(196)
• George L. Engel (1913-1999)(196)
• Elisabeth Kübler-Ross (1926-2004)(196)
• Cultural Influences on Grief and Death(197)
• Factors that Influence Grief(198)
• Case Study: Dealing with Grief(198)
• Ancticipatory Grief(200)
• Dysfunctional and Unresolved Grief(200)
• Losses Faced by Individuals with a Life-Threatening Illness(201)
• Case Study; All Dignity Is Lost(201)
• The Right to Die(202)
• Hospice(203)
• The Therapeutic Response(204)
• Appendix A Theories of Human Growth and Development(210)
• Introduction(210)
• Overview of Ivan Pavlov's and B. F. Skinner's Behavioral Learning Theories(210)
• Ivan Pavlov, Behaviorist(210)
• Example of Classical Conditioning(211)
• B. F. Skinner, Behaviorist(211)
• Overview of Sigmund Freud's Psychosexual Stages of Development(212)
• The Id(212)
• The Ego(213)
• The Superego(213)
• Freud's Erogenous Zones(213)
• Overview of Jean Piaget's Stages of Cognitive Development(214)
• Overview of Abraham Maslow's Humanistic Psychology(216)
• Overview of Lawrence Kohiberg's Stages of Moral Development(217)
• Overview of Erik Erikson's Eight Stages of Psychosocial Development(218)
• Appendix B Defense Mechanisms(224)
• Introduction(224)
• Glossary(227)
• Index(231)