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More than 30 stellar authors have contributed to these up-to-date essays on public services librarianship, including timely topics such as new service configurations, the impact of e-resources in reference and collection development, and innovative outreach.

The roles of reference and public librarians are constantly changing. Today, it's not unusual for librarians to also serve as trend trackers, data analysts, project managers, IT troubleshooters, marketers, and staffing specialists. Academic and public libraries across the country are experimenting with new service models to accommodate new technology, budget constraints, and a clientele with new needs and expectations. Not surprisingly, librarians are assuming revised roles as a result.

Reference Reborn: Breathing New Life into Public Services Librarianship is a collection of over two dozen essays on developments and trends in reference and public services librarianship, highlighting some of the best thinking on reference services, outreach initiatives, the migration from print to e-reference collections, staffing 21st century libraries, library school curriculum, and more. This text will appeal to library and information science students and educators, beginning and seasoned reference librarians and managers of public service departments in academic and public libraries. The education and training of reference librarians receives special attention.

Tabla de contenidos provista por Syndetics

• Preface(p. ix)
• Acknowledgments(p. xi)
• Introduction(p. xiii)
• I Our Changing Users
• 1 Who Are Our Users? Scanning the Environment to Detect Trends(p. 3)
• II New and Improved Service Models
• 2 Demystifying Virtual Reference(p. 19)
• 3 Going beyond the Desk: 21st-Century Reference, Outreach, and Teaching Services(p. 29)
• 4 The Integrated Services Model: Information Commons in Libraries(p. 43)
• 5 Librarians in Second Life and Future Virtual Worlds(p. 61)
• 6 An Exploration of the Hybrid Reference Service Model: Keeping What Works(p. 79)
• III New and Revised Roles for Reference Librarians
• 7 The Embedded Academic Librarian(p. 93)
• 8 Community Reference Work(p. 105)
• 9 Contemporary and Future Roles for Readers' Advisory in Public Libraries(p. 117)
• 10 Leisure Reading Collections in College and University Libraries: Have Academic Librarians Rediscovered Readers' Advisory?(p. 133)
• 11 Librarian as Marketer: Learning to Promote Reference and Outreach Services(p. 143)
• 12 Reference Quality: A Primer on Methods and Tools for Assessing Reference Services(p. 155)
• IV Old Tools/New Tools: The Role of Technology in Reference Service
• 13 Telephone Reference as the Past and the Future of Library Service(p. 173)
• 14 Reconfiguring Reference Services for Mobile Devices(p. 181)
• 15 Using Online Social Networking Tools for Reference and Outreach(p. 193)
• 16 What's Next? Tracking Tech Trends(p. 203)
• V Reference Collection Development
• 17 From Print to E-Reference(p. 217)
• 18 Digital Visibility: Creating Usable Interfaces So Users Can Find Resources(p. 237)
• 19 Scholarly Communication: Library as Content Provider-Digital Projects to Support Reference and User Services(p. 257)
• VI Staffing 21st-Century Libraries
• 20 What Skills Are Needed for the Next Generation of Librarians?(p. 281)
• 21 Retirements in Reference: Passing the Torch to the Next Generation of Reference Librarians(p. 299)
• VII The Education and Training of Reference Librarians
• 22 The Education of Reference Librarians: A Detailed Survey and Analysis(p. 317)
• 23 The Guide to Reference and Learning Reference Librarianship(p. 339)
• 24 Practitioners as Adjunct Teachers(p. 355)
• 25 Outside the School Doors: Lessons Learned after Library School(p. 373)
• Index(p. 379)
• About the Editor and Contributors(p. 393)

Reseñas proporcionadas por Syndetics

Library Journal Review

Zabel (Schreyer Business Lib., Pennsylvania State Univ., University Park; coauthor, The Quality Management Sourcebook) provides a much-needed supplement to the general introductions to reference librarianship that dominate the market with this collection of 25 new pieces by active and well-placed public service professionals, including Elyssa Stern Cahoy on "Who Are Our Users," Jim Hahn on "Reconfiguring Reference Services for Mobile Devices," Susan Sharpless Smith and Lynn Sutton on "The Embedded Academic Librarian," and Barry Trott and Neil Hollands on "Contemporary and Future Roles for Readers' Advisory in Public Libraries." Other topics covered include continuing skill development, succession planning, reference librarians as adjuncts, marketing, virtual services, different service models, and scholarly communication and trends. The material is especially useful to reference librarians needing to brush up on topics becoming more central to their revised 21st-century roles. VERDICT Essential for public service librarians-academic and public, both veterans and new to the profession-and for students or potential students in information science. Highly recommended.-Colleen S. Harris, Univ. of Tennessee at Chattanooga Lib. (c) Copyright 2011. Library Journals LLC, a wholly owned subsidiary of Media Source, Inc. No redistribution permitted.

Booklist Review

The reference field has been in flux for some time now, and its practitioners are constantly called upon to embrace technology, do more with less, and improve public services. Meeting these challenges requires new (and updated) skills, creativity, enthusiasm, and a body of literature to turn to for practical wisdom and even inspiration. This collection epitomizes that literature, and its 33 contributors address the most vital reference issues of the day, from changing users to new roles for reference librarians to the role of technology in reference, the education and training of reference librarians, and much more. Among the contributors are reference titans Robert H. Kieft, Marie L. Radford, and David A. Tyckoson; library technology guru Michael Stephens; and more than a score more of thoughtful and articulate practitioners. Reference Reborn has much to offer the reference novice and veteran alike, and it should be required reading for anyone who practices, teaches, or studies the art of reference librarianship.--Mulac, Carolyn Copyright 2010 Booklist

Notas de autor provistas por Syndetics

Diane Zabel is Louis and Virginia Benzak Business Librarian at The Pennsylvania State University, University Park, PA. Her published works include The Quality Management Sourcebook: An International Guide to Materials and Resources. Zabel has served as president of the Reference and User Services Association, a division of the American Library Association, and is editor of Reference User Services Quarterly.