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Libraries are committed to equal access for all patrons, but providing cost-effective technology services for people with disabilities, elders, beginning readers, or non-native English speakers can be complicated. This comprehensive guide shows you how to select and implement appropriate computer accommodations, communicate effectively with potential users, and develop strategies for future planning. Included are helpful checklists to ensure that your library is integrating assistive technology into its existing operations, best practices by librarians that have been proven to deliver real results, and basic models for your library to follow.

Find no-nonsense answers to tough questions about technical compatibility with operating systems and popular applications, and training staff to provide superior customer service. A companion wiki provides updated information to additional helpful resources. ADA compliance is a serious matter, and this how-to will enable you to fulfill your commitment to equal access for all.

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Library Journal Review

Library patrons with either visible or invisible handicaps have special challenges, and often library staff don't know how to deal with them. Vincent (Ctr. for Accessible Technology) presents an excellent how-to guide on planning for integrating assistive technology for people who are deaf or hard of hearing; blind or visually impaired; learning disabled; cognitively disabled; mentally or emotionally impaired; ambulatory impaired; and speech impaired. She covers understanding the different barriers (screens, keyboards, casings, workstations, etc.), dealing with compatibility issues, communicating with relevant communities, and keeping current with assistive technology. Vincent includes practical suggestions for making decisions about the purchase of assistive technology, including assessing demand, impact, cost, and maintenance. Her invaluable checklists include everything from tips for serving people with disabilities to selecting common sense solutions to barriers. Vincent has consulted with many businesses, libraries, and other organizations on understanding and implementing assistive technology. VERDICT This book is vital for professional collections in libraries of all types. The price may seem high, but it's well worth it, whether to use the book as a guide about existing facilities or to plan a new facility. A useful companion blog is available at www.janevincent.com/iceact.-Shelley Mosley, Glendale Community Coll. Lib. Media Ctr., AZ (c) Copyright 2012. Library Journals LLC, a wholly owned subsidiary of Media Source, Inc. No redistribution permitted.