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In this practical resource, leading workplace trainers Reed and Signorelli offer guidance on improving the effectiveness of training programs.

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• Foreword(p. ix)
• Acknowledgments(p. xiii)
• 1 In the Beginning: Getting to the Table(p. 1)
• 2 Collaboration: Creating a Community of Learning(p. 15)
• 3 Trainers as Internal Consultants and Facilitators of Change(p. 35)
• 4 Preparing to Deliver: From Initial Idea to Moment of Delivery(p. 49)
• 5 In the Middle: Trainers as Leaders in the Classroom(p. 67)
• 6 When Learning Happens: Support Learners after Class(p. 83)
• 7 Learning From Success and Failure: The Importance of Effective Evalutions(p. 97)
• 8 Master Trainers, Master Learners: Training the Trainers(p. 109)
• 9 The End is the Beginning: Leadership and Learning in an Onsite-Online World(p. 123)
• Appendix: Charlotte Mecklenburg Library Employee Learning and Development Curriculum (p. 137)
• Bibliography(p. 151)
• Index(p. 155)

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Booklist Review

Librarianship is a career that requires lifelong learning. This book discusses the role of the trainer as internal consultant and change agent. To that end, it contextualizes learning largely in terms of organizational needs. Most of the book uses a cozy narrative approach, sharing the experiences of successful libraries such as Charlotte Mecklenburg Library, Contra Costa County Library, and ASTD Mount Diablo Chapter. Topics include preparation, delivery, follow-up, and trainer training. A nod is given to online environments. The focus seems to be on trainers themselves, as the authors talk about their own situations and share the comments of their counterparts. However, the term handbook is a bit misleading since the book does not do full justice to the design and implementation of training in its many formats.--Farmer, Lesley Copyright 2010 Booklist