The reference interview today Susan Knoer.
Series The Libraries Unlimited library management collectionDetalles de publicación: Santa Barbara, Calif. Libraries Unlimited c2011.Descripción: xiii, 138 p. 24 cmISBN:- 9781598848229 (alk. paper)
- 9781598848236 (ebook)
- 025.52 K723r 22
- Z711 .K57 2011
| Imagen de cubierta | Tipo de ítem | Biblioteca actual | Biblioteca de origen | Colección | Ubicación en estantería | Signatura topográfica | Materiales especificados | Info Vol | URL | Copia número | Estado | Notas | Fecha de vencimiento | Código de barras | Reserva de ítems | Prioridad de la cola de reserva de ejemplar | Reservas para cursos | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Libro | Biblioteca Encarnación Valdés Colección General bev | 025.52 K723r (Navegar estantería(Abre debajo)) | c.2 | Disponible | 80000002489253 | |||||||||||||
| Libro | Biblioteca Encarnación Valdés Colección General bev | 025.52 K723r (Navegar estantería(Abre debajo)) | Disponible | 80000002487117 |
Descripciones mejoradas de Syndetics:
Learn and perfect the skills needed to conduct satisfying reference interviews in the modern technological environment with this easy-to-use guide.
In today's technology-driven world, reference librarians must serve users who come into the building as well as remote users who ask via various digital means. With virtual reference and social networking tools now commonplace, reference questions have become more complex and interdisciplinary. The Reference Interview Today will help reference librarians decide which tools and strategies will best serve their diverse group of patrons--in person and in cyberspace.
This text covers the skills needed for traditional face-to-face reference and how they can be applied in 2.0 media. Best practices for culturally diverse, disabled, and "difficult" patrons; strategies for public and academic libraries; and virtual technologies like Twitter and Second Life are described. Written by a practicing reference librarian, this invaluable book makes it easy to train paraprofessionals and serves as a guide for experienced librarians to hone their skills in new delivery methods.
Includes bibliographical references and index.
Reference face-to-face -- Special patrons and questions -- Cultural differences -- Live online: chat, push, and co-browsing -- Short bursts: tweets, text, and the next big thing -- Asynchronous reference -- Your abilities with disabilities -- Virtual reference in Second life and virtual worlds -- From theory to practice: new librarians and paraprofessionals -- Special libraries: law, medical, corporate, private and archives -- I'm asking for my child, friend, parent, boss.
Tabla de contenidos provista por Syndetics
- Introduction: You Don't Have to Learn It (All) Again(p. vii)
- 1 Reference Face-to-Face(p. 1)
- 2 Special Patrons and Questions(p. 23)
- 3 Cultural Differences(p. 35)
- 4 Live Online-Chat, Push, and Cobrowsing(p. 47)
- 5 Short Bursts-Tweets, Text, and the Next Big Thing(p. 57)
- 6 Asynchronous Reference(p. 65)
- 7 Your Abilities with Disabilities(p. 75)
- 8 Virtual Reference in Second Life and Virtual Worlds(p. 87)
- 9 From Theory to Practice-New Librarians and Paraprofessionals(p. 95)
- 10 Special Libraries-Law, Medical, Corporate, Private, and Archives(p. 115)
- 11 I'm Asking for My ... Child, Friend, Parent, Boss(p. 129)
- Index(p. 137)