Professional office procedures Susan H. Cooperman.

Por:

Cooperman, Susan H

Idioma: Español Detalles de publicación: New York Prentice Hall c2009.Edición: Fifth editionDescripción: x, 455 p. ill. 28 cm. + 1 CD-ROM (4 3/4 in)ISBN:

9780135156643

Tema(s):

Clasificación CDD:

651.374 C7787p5

Contenidos:

Workplace skills and responsibilities -- Working effectively: time management and interaction with colleagues -- The written word -- Oral communications -- Processing the mail -- Computers in the office -- Information and records management: filing -- Meetings and conferences -- Business travel -- Business terminology -- The office environment and design -- Seeking employment -- The interview and job offer -- Career advancement to management -- Diversity in the workplace: understanding those you work with -- Stress management -- Business etiquette -- Tips of the trade.

Existencias
Tipo de ítem	Biblioteca actual	Signatura topográfica	Estado	Notas	Código de barras
Libro	Biblioteca de Mayagüez Colección General mb	HF 5547.5 .C66 2009 (Navegar estantería(Abre debajo))	Disponible		50000003200176
Libro	Biblioteca Encarnación Valdés Colección General bev	651.02373 C7787p5 (Navegar estantería(Abre debajo))	Disponible		80000002514696
Disco	Biblioteca Encarnación Valdés Colección General bev	651.02373 C7787p5 (Navegar estantería(Abre debajo))	Disponible	CD	80000002514704

Total de reservas: 0

Descripciones mejoradas de Syndetics:

For courses in Professional Office Procedures.

Professional Office Procedures prepares students for the realistic situations, tasks and problems they will encounter in a state-of-the-art office environment. Using flexible, stand-alone chapters, this edition has been updated to reflect technology-driven innovations and is ideal for both traditional and distance learning courses. Each chapter features a wide range of activities that focus on Internet research, software application, punctuation review and human relations skill development. This new edition features more on technology, three new chapters (diversity, stress management and business etiquette), an integrated testing feature and inspiring stories of personal success.

Includes index.

Incluye CD-ROM titulado Student cd-rom to accompany Professional office procedures fifth edition. Disponible en el libro.

System requirements : Windows 2000 XP, Vista ; Macintosh OSX, Version 10.4.

EIGM 03/2010

Tabla de contenidos provista por Syndetics

1 Workplace Skills and Responsibilities
2 Working Effectively: Time Management and Interaction with Colleagues
3 The Written Word
4 Oral Communications
5 Processing the Mail
6 Computers in the Office
7 Information and Records Management: Filing
8 Meetings and Conferences
9 Business Travel
10 Business Terminology
11 The Office Environment and Design
12 Seeking Employment
13 The Interview and Job Offer
14 Career Advancement to Management
15 Diversity in the Workplace: Understanding those You Work With
16 Stress Management
17 Business Etiquette
18 Tips of the Trade
Software Applications Unit
Appendix

Extracto provisto por Syndetics

Professional Office Procedures will assist, inform, and train people for office careers. Office workers are no longer confined to working in rooms located in a traditional office building but perform office work from private homes, from client locations, or while traveling around the country. Many mobile office workers may rely on a notebook computer, handheld computer, and cell phone to conduct their business from a car or hotel room. Regardless of the size of the organization, type of business, or the location of the workplace, all employees from entry level to management need to be proficient in office procedures so they can effectively function in today's workplace. The information contained in this book will be useful to students entering the world of business for the first time as well as those workers currently employed in offices. This material will also be useful to individuals returning to work after a period of time at home attending to family responsibilities and to persons who have made a career change. To survive in the current employment market, workers must have the skills to perform a wide variety of job functions. Office employees will find many practical procedures in this book to enhance their skills and assist their career advancement. The purpose of the text is to train people to think, work under stressful and difficult situations, and perform office duties in a professional manner. The focus of the book is to prepare students for the realistic problems and situations they will encounter in a modern office. Instead of reading about a topic, students are directed to practice the skills and discuss the professional office procedures presented in this book. Each chapter contains a series of activities which allows the student to implement the material covered. For example, when discussing business travel, the individual is given projects which require their contacting airlines for schedules and prices; and when planning a meeting, the student must contact local hotels and inquire about accommodations and prices. In addition, Professional Office Procedures discusses such important topics as seeking employment, working with a supervisor, office security, making presentations, and telecommunications. THE THIRD EDITION This third edition of Professional Office Procedures has been updated to reflect the technology-driven innovations in today's office environment. In addition to completely revising the sections on computers and telecommunications, this third edition integrates computers, the Internet, and other office technologies into every aspect of the basic office procedures that are essential to success in the business world. Each chapter contains information, exercises, and activities which direct the student to use the Internet for information and research. The text includes many sample Web sites to assist the student in these activities. In addition, the emergence of electronic commerce (e-commerce) is emphasized. Special emphasis was given to the development of positive human relations skills. Being able to work as a cooperative member of a team, getting along well with co-workers and managers, and dealing with difficult clients are all vital to a successful office career. Each chapter contains a section on developing human relations skills and includes a section where students are encouraged to analyze problem situations that occur in the workplace and develop their own solutions. The problems are typical situations that occur in an office and often do not have right or wrong answers. Since the objective of most workers is to advance from an entry-level position to a position of greater responsibility, the development of decision-making skills is stressed throughout the book. The sections on management and supervisory skills have been expanded to enable students to continue to grow in their profession. FEATURES The end of each chapter contains several features for further student reinforcement: Activities that prepare student for "real-life" office duties Hands-on projects Situations to stimulate discussion of office and human relations skills Punctuation or grammar review The final chapter, entitled "Tips of the Trade," includes hints to make the office worker's life more efficient and less stressful. The Appendix contains a review of grammar, punctuation, and spelling. Packaged with the text is a CD-ROM that reinforces the skills taught in this course. The student is given projects to complete, job assignments to analyze and research, situations to solve, and punctuation exercises to do as a review. Information pertaining to Microsoft Office User Specialist (MOUS) and the International Association of Administrative Professionals (IAAP) certifications are provided. Professional Office Procedures integrates computer skills, office skills, language skills, human relations skills, life experiences, knowledge of the business world, and organization techniques so the student may develop into a competent, conscientious, reliable, and dependable office assistant. Excerpted from Professional Office Procedures by Susan H. Cooperman All rights reserved by the original copyright owners. Excerpts are provided for display purposes only and may not be reproduced, reprinted or distributed without the written permission of the publisher.

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