Hotel and lodging management an introduction Alan T. Stutts, James F. Wortman.
Detalles de publicación: Hoboken, NJ John Wiley & Sons 2006.Edición: 2nd edDescripción: xix, 341 p. ill. 24 cmISBN:- 0471474479 (cloth)
- 647.94068 S937h2 22
- TX911.3.M27 S78 2006
| Imagen de cubierta | Tipo de ítem | Biblioteca actual | Biblioteca de origen | Colección | Ubicación en estantería | Signatura topográfica | Materiales especificados | Info Vol | URL | Copia número | Estado | Notas | Fecha de vencimiento | Código de barras | Reserva de ítems | Prioridad de la cola de reserva de ejemplar | Reservas para cursos | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Libro | Biblioteca Encarnación Valdés Colección General bev | 647.94068 S937h2 (Navegar estantería(Abre debajo)) | Disponible | 80000002119132 |
Descripciones mejoradas de Syndetics:
The updated edition of the complete resource for a successful career in hotel and lodging management
Hotel and Lodging Management , Second Edition prepares readers to succeed as managers in the hotel and lodging industry, while developing a solid foundation for a long and successful career. This comprehensive resource combines detailed presentations of each department in a hotel or lodging establishment along with a close examination of organizational structure and the interdependent relationship among departments.
This updated Second Edition presents:
New, completely updated chapters on human resources and the sales and marketing departments Up-to-date case studies reflecting the latest management trends and issues Profiles of industry pioneers working at all types of properties, from small motels to five-star hotels New sections on yield management, lodging environments, franchise companies, and management organizationsHotel and Lodging Management , Second Edition is a comprehensive tool to help readers develop the understanding, knowledge, and skills to be tomorrow's management leaders.Hotel and Lodging Management, Second Edition is a comprehensive tool to help readers develop the understanding, knowledge, and skills to be tomorrow's management leaders.
Includes bibliographical references and index.
Tabla de contenidos provista por Syndetics
- Preface
- Introduction
- Chapter 1 Growth and Development of the Lodging Industry
- Chapter 2 Organizational Structure
- Chapter 3 The Front Office
- Chapter 4 Housekeeping
- Chapter 5 The Marketing and Sales Department
- Chapter 6 Human Resource Management
- Chapter 7 Hotel Food and Beverage
- Chapter 8 Loss Prevention and Security
- Chapter 9 The General Manager
- Chapter 10 Yield Management
- Chapter 11 Management Contracts and Franchise Agreements
- Chapter 12 Time -Share and Vacation Ownership
- Chapter 13 Resorts , Themed Lodging, and Special Lodging Environments
- Glossary
- Index
Notas de autor provistas por Syndetics
Alan T. Stutts is President of Brown College. He has received the Stevenson-Fletcher Academic Excellence Award from the Counsel of Hotel, Restaurant, and Institutional Educators International (CHRIE), and the Lamp of Knowledge Award from the Educational Institute of the American Hotel and Lodging Association. He is the author of four books and numerous articles, and is the editor of several publications.
James F. Wortman is a lecturer at the Conrad N. Hilton College of Hotel and Restaurant Management at the University of Houston, where he teaches hotel management and is Director of the Office of Gaming Education and Research.