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Explore ways to bring and keep your library's electronic services up to date!

From editor Di Su: "Some years ago, if you were told that a library's catalog would be available on a 24/7/365 basis, you'd think it was just another fiction. Perhaps as influential as Johannes Gutenberg's invention of movable type printing, the Internet is one of the most significant happenings in the information world in modern times."

In addition to showing you how library services have been influenced and enhanced by the advent of the Internet, Evolution in Reference and Information Services: The Impact of the Internet will enable you to make the most of the new opportunities that current technologies offer. This valuable book will also help you and your library avoid the pitfalls and new challenges to professional competency that come along with electronic research.

Evolution in Reference and Information Services: gives you a review of the history of electronic reference looks at the increasing role of librarians as teachers and providers of technical help for users provides case studies and ways to evaluate electronic research methods suggests strategies for providing effective electronic services examines government Web sites explores Internet sources of health information shows you how to establish electronic services through your library's portal site looks at how to manage a library computer lab and much more!

Tabla de contenidos provista por Syndetics

• Preface(p. xv)
• Background
• From Magicians to Teachers: The Development of Electronic Reference in Libraries: 1930-2000(p. 1)
• Teaching and Training
• The Impact of the Internet: Increasing the Reference Librarian's Role as Teacher(p. 13)
• Reference, Mental Models and Teaching Technology(p. 37)
• The Evolution of Internet Training in a Corporate Library(p. 49)
• Electronic Services
• E-Mail Reference: Who, When, Where, and What Is Asked(p. 55)
• Internet Engineering Reference--An Academic Strategy(p. 75)
• Meeting Reference Responsibilities Through Library Web Sites(p. 91)
• Evaluation and Analysis
• Evaluating Electronic Reference Services: Issues, Approaches and Criteria(p. 103)
• Historical Fabrications on the Internet: Recognition, Evaluation, and Use in Bibliographic Instruction(p. 121)
• Government Information on the Web(p. 165)
• Finding and Evaluating Health Sources on the Internet: An Overview(p. 177)
• Information Technology (It) Management
• The Impact of "Scholar's Workstations" in an Undergraduate Academic Library: Would a Holistic Approach Work?(p. 187)
• Libraries to Labs: Managing Public Access Computer Labs in an Academic Library Environment(p. 207)
• Index(p. 221)

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Booklist Review

The dynamic character of reference and information service is not a new development, but the Internet's impact on the way librarians provide that service has been so fast and so pervasive that a guidebook might prove useful. This work has been copublished as volume 35, number 74 of the Reference Librarian. It includes an analysis of how the Internet has enhanced library service as well as practical suggestions on making the most of technological advances and leading, rather than following, library users. Written by working professionals, the chapters describe the evolution of librarians from information providers to teachers, offer case studies that reveal useful marketing strategies, and suggest ways to evaluate both electronic reference services and sources. In addition, there are pointers on managing library computer labs and setting up new libraries with computer capabilities. This book should be helpful for the library-school student and for the practicing librarian trying to comprehend the changing role of the reference librarian. --Sally Sartain Jane