At head of title: American Arbitration Association.

Includes bibliographical references and index.

Introduction to employment ADR. Rethinking employment law strategies, pts. 1 & 2 / by Paul Peter Nicolai ; Assessing workplace conflict resolution options / by Kirk Blackard ; In the eye of the beholder: using perceptual errors to resolve employment disputes / by Melissa Janis -- Developing an employment ADR program. Ensuring that the program succeeds: employment ADR how to's / by Bill Minick ; Marketing an employment ADR program / by Mary S. Elcano and Cynthia J Hallberlin ; ADR: the Halliburton experience / by William L. Bedman ; How to make the most of the employment ADR process / by Kirk Blackard ; Coaching through conflict / by James H. Keil ; Is interest-based bargaining really new? / by Ira B. Lobel -- Mediating statutory employment issues. Ten tips to improve employment mediation / by Rosemary Townley ; Discrimination in the workplace: how mediation can help / by Lamont E. Stallworth, Thomas McPherson & Larry Rute ; Addressing race & cultural conflict in employment mediation / by Johnnie Scott, Jr. ; Resolving sexual harassment disputes in the workplace: the central role of mediation in an employment contract / by Carrie Bond ; Mediating employment disputes under the Disabilities Act / by Samuel H. DeShazer and Judy Cohen -- Employment arbitration. Saturns for rickshaws: why predispute employment arbitration should be preserved / by Samuel Estreicher ; Issues in employment arbitration after Circuit City / by Alfred G. Feliu ; Legal developments in the arbitration of employment claims / by Andrew W. Volin ; Contracts of employment: the scope of the FAA's exclusion / by Alfred G. Feliu ; Allocating costs in employment arbitration / by Stephen K. Huber and Susan C. Zuckerman -- The mandatory arbitration controversy. The debate over mandatory arbitration in employment disputes / by Andrea Fitz ; Mandatory arbitration versus employment litigation / by Evan J. Spelfogel ; Employment: why mandatory arbitration may benefit workers / by Theodore J. St Antoine ; Assessing mandatory arbitration: a response to Professor St. Antoine / by Reginald Alleyne ; A management perspective: mandatory arbitration agreements are an effective alternative to employment litigation / by Martin J. Oppenheimer and Cameron Johnstone ; The employee's perspective: mandatory binding arbitration constitutes little more than a waiver of a worker's rights / by Joseph D. Garrison -- Arbitrating statutory employment claims. From Gardner to Circuit City: mandatory arbitration of statutory employment disputes continues / by Christina Fahrbach ; Practical concerns affecting the arbitration of statutory claims / by H. David Kelly, Jr. ; What the courts say about mandatory arbitration under Title VII claims / by Stuart L. Bass.