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This book contains specific recommendations by world renowned experts for boosting productivity through quality and employee management techniques. It provides new understanding, backed by the experiences of close to two dozen major firms, of the day-to-day policies and practices that contribute to business success. The contributors, representing a broad cross-section of American and Japanese business and industry, provide guidelines for developing and implementing successful productivity improvement programs including creating awareness, measuring inputs and outputs, and follow-up. They show how companies have applied quality and productivity concepts to make profits and morale soar and how the successful implementation of quality circles improves quality and productivity, customer satisfaction, and employee morale. Introductory, integrative, and concluding chapters by coeditors Shetty and Buehler provide perspective and additional suggestions for combining theory and practice to create effective programs.

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CHOICE Review

In this volume the editors (academics in business administration) have published the proceedings of the 1983 and 1984 productivity and human resources seminars held at Utah State University. The seminars were organized around the theme that US industry can compete successfully. Con- ference members-academics, consultants, and practicing mana- gers-present their ideas and experiences on a wide range of issues: the need for a managerial shift of philosophy; the linking of human resources and strategic management; quality and productivity improvement methods; and proposals for business and government cooperation. Although familiar topics are covered-quality circles, quality control, and organizational culture-the special strength of the book is the presentation of case histories by managers who were personally involved with enhancing their firms' competitive position (for example, the paper on Nucor, the steel-fabricating company, details that company's experience with developing and implementing company-wide systems of overlapping monetary incentives that yielded enviable quality and productivity improvements). The volume is well written and useful to teachers and upper-division and graduate students of industrial sociology and business administration.-C. Tausky, University of Massachusetts at Amherst

Notas de autor provistas por Syndetics

etty /f Y. /i L. /r ed.

hler /f Vernon /i M. /r ed.