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Management Betty L. Schroeder, Alan D. Kardoff.
Series Certified professional secretary. Examination review seriesDetalles de publicación: Kansas City, MO Professional Secretaries International Englewood Cliffs, N.J. Prentice Hall Career & Technology c1995.Edición: 3rd edDescripción: xx, 507 p. illISBN:- 0133154416
- 651.3/74/076 20
- HF5547.5 .S364 1995
| Imagen de cubierta | Tipo de ítem | Biblioteca actual | Biblioteca de origen | Colección | Ubicación en estantería | Signatura topográfica | Materiales especificados | Info Vol | URL | Copia número | Estado | Notas | Fecha de vencimiento | Código de barras | Reserva de ítems | Prioridad de la cola de reserva de ejemplar | Reservas para cursos | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Referencia | Biblioteca Encarnación Valdés Sala de Referencia bev | 651.374 C418o3 (Navegar estantería(Abre debajo)) | Disponible | 80000001733826 | ||||||||||||||
| Referencia | Biblioteca Encarnación Valdés Sala de Referencia bev | 651.374 C418f3 (Navegar estantería(Abre debajo)) | Disponible | 80000001733156 | ||||||||||||||
| Referencia | Biblioteca Encarnación Valdés Sala de Referencia bev | 651.374 C418m3 (Navegar estantería(Abre debajo)) | Disponible | 80000001733248 |
Total de reservas: 0
Descripciones mejoradas de Syndetics:
The Certified Professional Secretary (CPS) Examination Review Series provides valuable assistance to anyone preparing for the CPS examination. The Series focuses on key topics test-takers must know in order to pass the exam. It is the only examination preparation series currently sponsored by Professional Secretaries International (PSI). Book jacket.
Tabla de contenidos provista por Syndetics
- Preface(p. xvii)
- Acknowledgments(p. xix)
- Section I Behavioral Science in Business
- 1 Understanding the Individual/Self(p. 1)
- Overview(p. 1)
- Key Terms(p. 1)
- A. Ability and Personality(p. 2)
- B. Values and Attitudes(p. 8)
- C. Emotional Adjustment--Defense/Coping Mechanisms(p. 11)
- D. Heredity, Environment, and Stages of Development(p. 14)
- E. Perception and Attribution Theory(p. 16)
- F. Motivation(p. 18)
- G. Theories of Motivation(p. 25)
- Review Questions(p. 39)
- Solutions(p. 45)
- 2 Team Dynamics(p. 47)
- Overview(p. 47)
- Key Terms(p. 47)
- A. Types of Groups(p. 48)
- B. Characteristics of Groups(p. 54)
- C. Advantages and Disadvantages of Groups and Teams(p. 61)
- D. Working Effectively with Groups and Teams(p. 65)
- Review Questions(p. 71)
- Solutions(p. 75)
- 3 Leadership Dynamics(p. 77)
- Overview(p. 77)
- Key Terms(p. 77)
- A. Leadership and Leaders(p. 78)
- B. Leadership and Power(p. 81)
- C. Early Approaches to Leadership(p. 84)
- D. Contingency Leadership Approaches(p. 90)
- E. Contemporary Leadership Dimensions(p. 101)
- F. Leadership Effectiveness(p. 105)
- Review Questions(p. 107)
- Solutions(p. 111)
- 4 Interpersonal Communications(p. 113)
- Overview(p. 113)
- Key Terms(p. 113)
- A. Understanding Communication(p. 114)
- B. Forms, Directions, and Types of Communication(p. 121)
- C. Methods of Interpersonal Communication(p. 129)
- D. Barriers to Effective Communication(p. 132)
- E. Improving Communication in Organizations(p. 137)
- F. New Communication Technologies(p. 143)
- Review Questions(p. 147)
- Solutions(p. 153)
- 5 Managing Change(p. 155)
- Overview(p. 155)
- Key Terms(p. 155)
- A. The Nature of Change(p. 156)
- B. Types, Areas, and Directions of Change(p. 161)
- C. The Change Process(p. 168)
- D. Responses to Change(p. 172)
- E. Effective Change Management(p. 178)
- Review Questions(p. 187)
- Solutions(p. 191)
- Section II Human Resource Management
- 6 Staffing(p. 193)
- Overview(p. 193)
- Key Terms(p. 193)
- A. The Impact of Women in the Labor Force(p. 194)
- B. Predicting Future Human Resource Needs(p. 196)
- C. Job Analyses, Job Descriptions, Job Specifications, and Job Evaluation(p. 197)
- D. Recruitment and Selection(p. 200)
- Review Questions(p. 209)
- Solutions(p. 213)
- 7 Compensation and Benefits(p. 215)
- Overview(p. 215)
- Key Terms(p. 215)
- A. Compensation Administration(p. 216)
- B. Employee Benefits(p. 219)
- C. Major Legislation Affecting Compensation and Benefits(p. 221)
- D. Rewards for Employee Involvement(p. 224)
- Review Questions(p. 225)
- Solutions(p. 227)
- 8 Training and Development(p. 229)
- Overview(p. 229)
- Key Terms(p. 229)
- A. Learning--A General Overview(p. 230)
- B. Principles of Learning(p. 238)
- C. Training for Learning(p. 245)
- D. Development Programs for Learning(p. 257)
- E. Evaluating Training Effectiveness(p. 267)
- Review Questions(p. 271)
- Solutions(p. 277)
- 9 Employee Safety, Health, and Stress(p. 279)
- Overview(p. 279)
- Key Terms(p. 279)
- A. Employee Health Concerns and Complaints(p. 280)
- B. Responsibility for Health and Safety(p. 281)
- C. Stress(p. 283)
- D. The Cycle of Stress(p. 285)
- E. Causes of Stress(p. 286)
- F. Stress As an Additive Phenomenon(p. 289)
- G. Manifestations of Stress(p. 290)
- H. Stress Management Techniques(p. 291)
- Review Questions(p. 297)
- Solutions(p. 301)
- 10 Performance Appraisal(p. 303)
- Overview(p. 303)
- Key Terms(p. 303)
- A. The Employee Evaluation Process(p. 303)
- B. Types of Performance Appraisal Systems(p. 305)
- C. Problems in Employee Performance Appraisals(p. 306)
- Review Questions(p. 309)
- Solutions(p. 311)
- 11 Employee/Labor Relations(p. 313)
- Overview(p. 313)
- Key Terms(p. 313)
- A. Major Legislation Affecting Employee-Labor Relations(p. 313)
- B. Union-Management Relations(p. 315)
- C. Employee Participation Systems(p. 316)
- Review Questions(p. 319)
- Solutions(p. 321)
- 12 Grievances, Discipline, and Counseling(p. 323)
- Overview(p. 323)
- Key Terms(p. 323)
- A. Discipline(p. 324)
- B. Administration of Discipline(p. 324)
- C. Grievances in Nonunionized Settings(p. 327)
- D. Grievances in Unionized Settings(p. 327)
- E. Grievance Impasse Resolution Methods(p. 328)
- Review Questions(p. 329)
- Solutions(p. 331)
- 13 Employee Separation Processes(p. 333)
- Overview(p. 333)
- Key Terms(p. 333)
- A. Separation(p. 333)
- B. Responsibility for Separation(p. 334)
- C. Legal Separations(p. 334)
- D. Documentation of Separations(p. 336)
- Review Questions(p. 337)
- Solutions(p. 339)
- Section III Organizations and Management
- 14 Principles and Theories of Management(p. 341)
- Overview(p. 341)
- Key Terms(p. 341)
- A. Classical Management Theories(p. 342)
- B. Human Resource Management Theory(p. 347)
- C. Management Science Theory(p. 349)
- D. Total Quality Management(p. 350)
- Review Questions(p. 359)
- Solutions(p. 363)
- 15 Decision-Making Processes(p. 365)
- Overview(p. 365)
- Key Terms(p. 365)
- A. Organizational Decision Making(p. 366)
- B. Logical Reasoning Process(p. 368)
- Review Questions(p. 379)
- Solutions(p. 383)
- 16 The Functions of Management(p. 385)
- Overview(p. 385)
- Key Terms(p. 385)
- A. Planning(p. 386)
- B. Organizing(p. 390)
- C. Leading(p. 396)
- D. Controlling(p. 403)
- E. Communicating(p. 413)
- Review Questions(p. 425)
- Solutions(p. 433)
- 17 Production Management(p. 435)
- Overview(p. 435)
- Key Terms(p. 436)
- A. Facilities(p. 436)
- B. Materials--Procurement, Processing, and Control(p. 438)
- C. Methods and Quality Control(p. 442)
- D. Planning and Scheduling Production(p. 446)
- Review Questions(p. 451)
- Solutions(p. 455)
- 18 Marketing Management(p. 457)
- Overview(p. 457)
- Key Terms(p. 458)
- A. Marketing Policy(p. 458)
- B. Implementation of the Marketing Concept/Marketing Mix(p. 459)
- C. Advertising(p. 465)
- D. Sales Analysis and Control(p. 467)
- E. Market Analysis(p. 468)
- F. Traffic Management(p. 471)
- Review Questions(p. 477)
- Solutions(p. 483)
- Glossary(p. 485)