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Communicating Globally: Intercultural Communication and International Business uniquely integrates the theory and skills of intercultural communication with the practices of multinational organizations and international business. Authors Wallace V. Schmidt, Roger N. Conaway, Susan S. Easton, and William J. Wardrope provide students with a cultural general awareness of diverse world views, valuable insights on understanding and overcoming cultural differences, and a clear path to international business success.

Key Features

Offers an interdisciplinary view: The authors draw on a variety of sources, including important intercultural and organizational theories in the intercultural communication and international business disciplines. Provides an innovative perspective: This book presents cutting-edge viewpoints on cosmopolitan communication, global leadership, cultural synergy, and the dynamic processes affecting international business. Presents an integrated, action-oriented framework: The integrated framework for understanding intercultural communication and international business focuses on essential principles and practices necessary for developing a cosmopolitan orientation. Introduces different ways of conducting business around the world: The text provides insights into "doing" business abroad by examining significant geographic regions and emphasizing cultural themes and patterns, business conduct and characteristics, and emerging trends. Includes a regional resource guide: The authors encourage readers to continue their own cross-cultural or international business research, personally transforming their understanding into individually instructive significance.

Intended Audience

This is an excellent text for advanced courses in intercultural communication, business communication, international business, and organizational communication as found in departments of communication and business.

Tabla de contenidos provista por Syndetics

• Preface
• Unit 1 Key Concepts
• 1 The Concept of International Business and a Global Marketplace
• Why Study Global Communication and International Business
• International Business, Globalism, and the Nature of Global Communication
• Political Issues and Globalization
• Economic Issues and Globalization
• Technological Issues and Globalization
• Training Challenges of a Complex Intercultural World for International Business
• Summary
• 2 The Concept of Intercultural Communication and the Cosmpolitan Leader
• Defining Culture and Cultural Patterns
• The Interface of International Business, Culture, and Communication
• Cosmopolitan Leadership and an Emerging World Culture
• Summary
• 3 The Concept of Cultural Synergy and the Global Organization
• The Emerging Global Landscape
• The Reconfigurable Organization and Globalism
• Corporate Cultural Models and Critical Cultural Factors
• Globalism and Cultural Synergy
• The Virtual Organization, Cultural Synergy, and the Global Marketplace
• Summary
• Unit 2 Developing New Skills And Intercultural Competencies
• 4 Cultural Contact and Interfacing With Others
• Relational Dialectics and Cultural Contact
• Adaptation and Building Intercultural Relationships
• Intercultural Effectiveness and Cross-Cultural Competencies
• An Expatriate's Journal: A Three-Year Sojourn In Singapore
• Summary
• 5 The Nature of Language and Nonverbal Communication
• Characteristics of Language
• Nonverbal Communication
• Summary
• 6 Intercultural Communication and Conflict Management
• Defining Intercultural Conflict
• Phases of Intercultural Conflict
• Characteristics of Intercultural Conflict
• Steps in Constructive Intercultural Conflict Management
• Conflict Negotiation, Mediation, and Arbitration
• Summary
• Unit 3 Intercultural Communication And The New World Of Business
• 7 Cosmpolitan Leadership, Teams, and the Global Workforce
• Cosmopolitan Leadership and Leadership Competencies
• Cosmopolitan Leadership and Global Teams
• Decision-Making, Problem-Solving, and the Global Teams
• The Global Workforce and Technology
• Summary
• 8 Disturbing the Equilibrium and Creating Planned Change
• Chaos, Change, and Innovation
• Strategies for Innovation and Change: Theoretical Frameworks
• Communicating About Changes
• Cross-Cultural Considerations for Implementing Change
• Taking the Long View: Seeing the Future
• Summary
• Unit 4 Entering The Global Marketplace And World Bazaar
• 9 Doing Business in North America
• Geography and Demographics
• Case Study: The Growing Latin American Population
• Cultural Themes and Patterns
• Social, Economic, and Political Factors
• Case Study: The Cost of Terrorism
• Business Conduct and Characteristics
• Emerging Trends
• Summary
• Resource Guide
• 10 Doing Business in Latin America and the Caribbean
• Geography and Demographics
• Cultural Themes and Patterns
• Social, Economic, and Political Factors
• Trade and Economic Integration
• Case Study: The Mexican Peso Crisis
• Business Conduct and Characteristics
• Emerging Trends
• Summary
• Resource Guide
• 11 Doing Business in East Asia and the Pacific Rim
• Geography and Demographics
• Cultural Themes and Patterns
• Case Study: How Cultural Factors Contributed to the 1997 Asian Economic Crisis
• Social, Economic, and Political Factors
• Business Conduct and Characteristics
• Case Study: The Sino-Japanese Struggle?--Who Will Trump Asia?
• Summary
• Resource Guide
• 12 Doing Business in Europe
• Geography and Demographics
• Social, Economic, and Political Factors
• Trade and Economic Integration
• The European Union and the Euro
• Case Study: The Russian Federation
• Business Conduct and Characteristics
• Emerging Trends
• Summary
• Resource Guide
• 13 Doing Business in Africa and the Middle East
• Geography and Demographics
• Cultural Themes and Patterns
• Culture, Language, and Religion
• Social, Economic, and Political Factors
• Business Conduct and Characteristics
• Emerging Trends
• Summary
• Resource Guide
• Epilogue: Breaking Free and the Road Ahead
• References

Notas de autor provistas por Syndetics

Wallace V. Schmidt (Ph.D., New York University; M.A., University of Nebraska; B.A., Midland Lutheran College) routinely teachesa courses in organizational communication, intercultural communication, and communication theory, retinue of elective courses at both the undergraduate and graduate levels (e.g., interviewing; persuasion; training & development. He is the 1992 recipient of the Walter E. Barden Distinguished Teaching Award, past president of the Florida Communication Association, and co-author of two successful textbooks: Results-Oriented Interviewing: Principles, Practices, and Procedures (Allyn & Bacon/Pearson Education) and Business and Professional Communication: Managing Information in an Information Age (South-Western/Thomson Learning).

Roger N. Conaway (Ph.D., Bowling Green State University; M.A., Stephen F. Austin State University) teaches organizational communication, advanced interpersonal communication, listening, and freedom of speech. His research interests include business communication, intercultural and organizational communication, and interviewing. He is the co-author of Results-Oriented Interviewing: Principles, Practices, Procedures (Allyn & Bacon/Pearson Education) and is Past President of the Association of Business Communication--Southwest Region..

Susan Easton (Ph.D., Florida State University; M.S., Syracuse University; B.A., State University of New York at Oswego) is an internationally known expert on group dynamics and work teams. Her research interests include virtual communication, geographically dispersed work teams, and systems thinking. Widely published in the area of online/distance learning, Dr. Easton has also consulted for such companies as Nike, General Electric, PricewaterhouseCoopers, Walt Disney Co., Lockheed Martin, University of Central Florida, and Hyatt Hotels. She regularly teaches courses in small groups and work teams, strategic change and communication, and organizational communication.