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Strategies for making differences in work teams an asset, not a liability are provided in this practical guide. Team members are helped to understand and make the most of their differences and to overcome barriers to achievement that are sometimes the result of diversity. More than 50 worksheets provide teams, team leaders, trainers, and consultants with processes, guidance, and tools to learn how to diversify groups while building relationships. An appendix provides an annotated list of resources, including books, training activities, and videos that are helpful in developing group members and training team leaders.

Tabla de contenidos provista por Syndetics

• Chapter 1 E Pluribus Unum(p. 17)
• Myths and Realities of Diverse Teams(p. 18)
• Team Building with a Diverse Staff: How Is It Different?(p. 21)
• Ten Characteristics of an Effective Pluralistic Team(p. 25)
• Chapter 2 Similar Differences: The Power of Infinite Variety(p. 31)
• The Four Layers of Diversity(p. 31)
• Personality: The Unique Core(p. 32)
• How Internal Dimensions of Diversity Shape the Team(p. 37)
• Age(p. 37)
• Gender(p. 38)
• Ethnicity(p. 40)
• Race(p. 42)
• Physical Ability(p. 43)
• Sexual Orientation(p. 45)
• How External Dimensions of Diversity Influence Team Behavior(p. 45)
• Religion(p. 46)
• Marital Status(p. 46)
• Educational Background(p. 47)
• Income(p. 48)
• Parental Status(p. 49)
• Appearance(p. 50)
• Personal Habits(p. 50)
• Recreational Habits(p. 51)
• Geographic Location(p. 51)
• Work Experience(p. 52)
• Organizational Dimensions that Make a Difference on the Team(p. 53)
• Functional Level or Classification(p. 53)
• Management Status(p. 54)
• Department, Division, Unit, and Work Group(p. 54)
• Union Affiliation(p. 55)
• Work Location(p. 55)
• Seniority(p. 56)
• Work Content or Field(p. 56)
• Describing Your Own Filter(p. 57)
• Keeping Your Own Filter Clean(p. 63)
• Chapter 3 How Diverse Teams Work(p. 66)
• The Four Dimensions of Team Building(p. 66)
• Task: Focus on the Product(p. 66)
• Relationship: Focus on Human Dynamics(p. 68)
• Shoulder to Shoulder: Working Together(p. 68)
• Process Intervention(p. 69)
• Assessing Your Team's Functioning(p. 71)
• Diversity Variables that Impact Team Functioning(p. 75)
• Chapter 4 Task Accomplishment: The Raison D'etre of Teams(p. 81)
• Values: The Critical Underpinning(p. 81)
• The Team's Mission: A Compass that Charts Its Course(p. 87)
• Creating a Mission: An Artful Process(p. 88)
• Goals: Clear, Collective, and Compelling(p. 93)
• Chapter 5 Relationships: The Times that Bind(p. 109)
• Building Trust: The Foundation for Productive Team Relationships(p. 109)
• Self-Disclosure: One Avenue to Developing Trust(p. 114)
• Generating Commitment to Each Other(p. 116)
• When Problems Rear Their Ugly Heads(p. 118)
• Balancing Individual Freedom and Joint Accountability(p. 121)
• Creating an Inclusive Environment on Your Team(p. 126)
• Chapter 6 Shoulder to Shoulder: In the Trenches Together(p. 131)
• Preventing the Ghettoization of the Group(p. 134)
• Guidelines for Structuring Work-Related Interactions(p. 135)
• Vehicles and Variations for Bringing People Together(p. 137)
• Total-Team Tasks(p. 137)
• Small-Group Tasks(p. 138)
• Individual Tasks(p. 139)
• Focus on Common Goals and Build Shared Experiences(p. 140)
• When Taking Two Steps Back Doesn't Seem like Progress(p. 140)
• Peer Teaching and Coaching: Building on Each Other's Strengths(p. 142)
• Chapter 7 Group Process: Human Engineering to Keep the Team on Track(p. 145)
• Ego and Affiliation: The Universal Needs(p. 148)
• The Human Dynamic: Creating an Inclusive Environment(p. 156)
• Task and Maintenance Behaviors(p. 159)
• Overcoming Diversity Obstacles to Problem Solving and Decision Making(p. 163)
• Assumptions and Blocks: Subtle Saboteurs(p. 167)
• Decision Making on the Team(p. 171)
• Consensus: A Prime Decision-Making Tool(p. 173)
• Conflict: Variations on a Human Theme(p. 176)
• Suggestions for Resolving Conflicts(p. 184)
• Resolving Conflict on the Team(p. 187)
• Chapter 8 Where Do You Begin?(p. 190)
• Options in Selecting Functional Team Members(p. 191)
• Options for Selecting Short-Term Team Members(p. 192)
• Assessing Where the Team Is and Where It Needs to Go(p. 194)
• A Sequence of Team Building Activities(p. 197)
• Infancy Stage(p. 198)
• Adolescence(p. 199)
• Middle Age(p. 200)
• Maturity(p. 200)
• Diagnosing Problem Spots and Redirecting the Team(p. 201)
• Integrating New Team Members; Phasing Out Longtimers(p. 203)
• Appropriately Acknowledging Completions and Moving On(p. 207)
• Chapter 9 The Critical Role of Leader(p. 214)
• Variables Impacting Leadership(p. 214)
• Qualities of Effective Leadership(p. 218)
• Leadership: An Evolution(p. 223)
• The Four Roles of Leaders(p. 225)
• The Qualities of a Catalytic Leader(p. 230)
• Chapter 10 Making Team Building Pay Off: Considerations, Challenges, and Caveats(p. 235)
• Team-building Considerations(p. 235)
• Team-building Challenges(p. 238)
• Team-building Caveats(p. 239)
• Resources for Building Diverse Teams(p. 241)
• Bibliography(p. 253)
• Index(p. 255)
• Tables
• 1-1 Differences between Homogeneous and Diverse Work Teams in the United States(p. 23)
• 3-1 Teamwork in Four Dimensions(p. 71)
• 6-1 Bringing People Together on Tasks and Projects: Variations of Groupings(p. 139)
• 7-1 How to Use Consensus(p. 174)
• 7-2 Dealing with Conflict as a Cultural Phenomenon(p. 180)
• 8-1 The Phases of Team Growth and Development(p. 196)
• Figures
• 2-1 The Four Layers of Diversity(p. 33)
• 3-1 The Four Dimensions of Team building: A Model of How Teams Function(p. 67)
• 3-2 Diversity Variables that Impact Teamwork(p. 76)
• 7-1 Sample Team Norms(p. 158)
• 7-2 Five-Step Guide to Resolving Conflict(p. 188)
• 9-1 Leaders and Followers: An Evolution(p. 226)
• Worksheets
• 1-1 Ten Characteristics of an Effective Pluralistic Team(p. 29)
• 2-1 Drawing Your Personality Profile(p. 34)
• 2-2 Personality: What's Your Style?(p. 36)
• 2-3 Analyzing Your Diversity Filter(p. 59)
• 2-4 Dimensions of Diversity: Same and Different(p. 60)
• 2-5 Assessing the Impact of Diversity on Our Team(p. 62)
• 2-6 Keeping Your Filter Clean: Confronting Your Own Assumptions and Expectations(p. 65)

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