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Now available in trade paper--the official publication of the #1 secretarial organization in the U.S. Chapters cover career advancement and human relations, equipment and supplies, specialized office procedures, grammar and punctuation, computers, word processing, and more. With over four million secretaries and administrative assistants in the U.S. today, this is the essential reference to have in today's office.

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Booklist Review

Computers, electronic mail, teleconferencing, and other information technologies have changed how businesses function and have placed new demands on administrative and office support personnel. This guide details office practices and procedures for today's electronic office while providing coverage of all traditional business areas. Chapters deal with professional development and human relations, equipment and supplies, specialized office procedures, office communications, and grammar and punctuation. Each offers specific information. For example, the section on professional development and human relations is concerned with career advancement, time management and problem solving, organizational structures and office relationships, and business ethics and etiquette. In the equipment chapter, the telex and the mimeograph machine are mentioned, but more attention is given to the fax machine and the word processor. Various types of software are discussed, along with computer viruses and software copyright issues. The "Specialized Office Procedures" section covers records management, accounting and bookkeeping, travel and meeting planning, and mail. "Office Communications" covers written correspondence and oral and electronic communication; the subsection "Office Publishing" points out features of typesetting versus desktop publishing, graphics, and printing methods. The final chapter is a review of grammar and punctuation. While Webster's Secretarial Handbook (2d ed., 1983) has been a classic for office support personnel, time and technology have passed it by. Webster's New World Secretarial Handbook, fourth edition [RBB N 1 89], is more up-to-date, but Professional Secretaries International Complete Office Handbook has unique information on developing professionally and on desktop publishing. It offers guidelines for setting standards and developing and maintaining an effective electronic office; it belongs in all reference collections. (Reviewed Oct. 15, 1992)