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"The first book to combine in one account the technical and social aspects of office organization."
Eric Trist

The new electronic office technology has been much praised for the increased speed, precision, and memory capacities it offers office management. But do these improvements mean increased productivity? Not by themselves, says Calvin Pava. Equally important to the high performance of office work will be its organization -- not only of clerical support personnel and equipment, but of management and staff professionals.

This book is the first to define the organizational challenge posed to management by new office technology. Calvin Pava breaks the myth that these are simple issues for technical solution alone. Based on research conducted at the Harvard Business School, "Managing New Office Technology" takes a method of organization design with a proven track record in industrial settings, and shows how this organizational self-analysis and self-directed change can be appliedsuccessfully to offices. Using "sociotechnical design" -- a method that takes into account both the technology and structure of work -- Pava shows how changes in an office's organization can lead to more satisfying and productive results. The goal -- and the proven achievement -- of "sociotechnical design" is to organize people, work, and their tools so their efforts are efficiently complementary.

At the core of "Managing New Office Technology" are three detailed case