Descripciones mejoradas de Syndetics:

This major text for students of public services management combines well-developed management theory with research from a range of countries including Germany, Holland, Ireland, New Zealand, Sweden and the UK.

Tabla de contenidos provista por Syndetics

• Acknowledgements
• List of Tables
• List of Figures
• Glossary of Terms
• List of Acronyms and Abbreviations
• 1 Introduction
• 2 Managing the Core Public Services
• 3 Service Delivery - Meeting Citizen Needs
• 4 Managing Resources for Social Gain
• 5 Strategic Control of Core Public Services
• 6 Organizational Structures for Effective Service Delivery
• 7 Managing Professionals
• 8 Review of Reform Programmes
• References
• Appendix
• Index

Notas de autor provistas por Syndetics

David McKevitt is Senior Lecturer at the University of Limerick, Eire. He is also the co-editor of Cases in Public Services Management with Alan Lawton (Blackwell, 1995).