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Risky Business tells in plain language the specific behaviors that indicate an employee has the potential to become violent, and it tells managers what to do--and what not to do--to prevent workplace violence. Author Lynne Falkin McClure describes in clear detail the eight major categories of behavioral clues to violence and includes anecdotes from work settings to help managers and others identify potentially violent employees. Most importantly, she emphasizes the precautions and steps managers must take when they see these "clues" in an employee's behavior and how to create and maintain a work environment that is likely to protect everyone.

Including the hiring--appraisal--training process, Risky Business focuses on system-wide, ongoing prevention steps organizations can take to protect everyone in the workplace. The book points out for readers informal organizational 'policies'that unwittingly encourage potentially dangerous behaviors in employees and then offers alternative 'policies'that create and maintain a safer environment. Managers, members of personnel, and public relations representatives learn how to deal effectively with the fears of workers and customers should a violent event occur that affects the company's morale and image. However, readers are certain to gain the skills and foresight necessary to avert disaster before it strikes.

Lynne Falkin McClure, PhD, is a management consultant, workshop designer/facilitator, and public speaker in Tempe, Arizona. President of McClure Associates Management Consultants, Inc., since 1980, she specializes in work relationships and conducts inhouse workshops for corporations and government agencies. Through The McClure Institute in Tempe, she offers intensive 5--day courses for executives, directors, and managers, as well as for EAP specialists and mental health professionals, on how to identify and prevent potential workplace violence. Dr. McClure has been a guest on several national shows, including appearances on "Maury Povich," "Between the Lines" (Associated Press Broadcast News), "Good Day Atlanta," "Market Talk" (KWHY-TV, America's first all-financial station), and "Wireless Flash" (San Diego).

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Library Journal Review

Almost one million violent crimes occur in the U.S. workplace every year, according to McClure. Murder in the workplace is the fastest-growing type of homocide in the nation, with 15 murders reported each week. Yet only one in four businesses provides formal training in dealing with workplace violence. The author has attempted to translate the existing, overly technical information regarding employee psychopathology into terms more easily understood by managers. Eight chapters describe patterns of high-risk behavior that, the author purports, are warning signs. Subsequent chapters cover, in too little detail, the procedures managers should follow or avoid to prevent or react to potentially dangerous employee behavior. Nonmanagerial readers may resent the emphasis on employee psychopathology while, with rare exceptions, employers are depicted as bastions of integrity and mental health. Others may see little connection between many of the rather commonplace employee behaviors cited and the potential for danger. Nevertheless, this book will provide managers with some insights into the prevention (not "managing," as stated in the subtitle) of workplace violence. Recommended for larger business collections.‘Alan J. Farber, Northern Illinois Univ., DeKalb (c) Copyright 2010. Library Journals LLC, a wholly owned subsidiary of Media Source, Inc. No redistribution permitted.

Booklist Review

The growing number of violent workplace incidents and their attendant media glare guarantee that this topic will remain a hot button for some time to come. Coverage has focused on the post office, where an inordinate number of the incidents seem to have taken place, prompting suggestions that working conditions have created a climate where these tragedies might occur. To date, though, little has been said about how such incidents might be prevented or avoided. McClure describes in detail eight patterns of high-risk behavior to watch for and identifies what steps to take and what actions to avoid to help prevent a crisis from arising. McClure's suggestions raise troubling moral and legal concerns about psychological screening and employee rights, but clearly lives are at stake. She also notes that survivors of workplace violence have successfully sued employers, a dilemma putting managers literally and figuratively in the line of fire! (Reviewed Aug. 1996)078900075XDavid Rouse