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A guide to teaching basic counseling skills, this CD-ROM offers video segments showing three social worker-client interactions. It discusses social work values, as well as communication concepts and principles, interviewing and problem-solving skills, and more. An accompanying manual allows the student to take notes and written exercises.

Tabla de contenidos provista por Syndetics

• 1 An Introduction to Social Work and the Helping Process(p. 1)
• Defining Social Work(p. 1)
• The Helping Process(p. 3)
• Social Worker Roles(p. 11)
• 2 Values and Ethics in Social Work(p. 17)
• Social Work Mission(p. 18)
• Social Work Values(p. 18)
• Self-Determination(p. 19)
• Empowerment(p. 21)
• Inherent Worth and Dignity(p. 22)
• Confidentiality(p. 24)
• Social Work Ethics(p. 25)
• Ethical Dilemmas(p. 28)
• Conclusion(p. 31)
• 3 Social Work Practice and Theory(p. 33)
• Systems Theory(p. 34)
• Ecological Perspective(p. 37)
• Life Model of Social Work Practice(p. 40)
• Person-in-Environment (PIE) Assessment and Classification System(p. 40)
• Strengths Perspective(p. 42)
• Empowerment-Based Practice Model(p. 45)
• 4 The Cultural Context of Practice: Using Interviewing Skills Effectively(p. 49)
• Self-Awareness(p. 53)
• Evolving Self-Awareness(p. 54)
• Cross-Cultural Knowledge(p. 58)
• Cross Cultural Skills(p. 65)
• Conclusion(p. 67)
• 5 The Engagement Process(p. 71)
• The Professional Relationship(p. 71)
• Getting Down the Basics: Know Yourself(p. 83)
• Confidentiality(p. 85)
• Preparing for the First Meeting(p. 87)
• The First Face-to-Face Meeting with the Client(p. 89)
• Home Visits(p. 90)
• Signs of Successful Client Engagement(p. 96)
• Conclusion(p. 98)
• 6 Social Work Skills(p. 101)
• Interviewing Skills(p. 101)
• Lead-in Responses(p. 101)
• Paraphrasing(p. 102)
• Reflection of Feeling(p. 104)
• Open-Ended Questions(p. 106)
• Closed-Ended Questions(p. 110)
• Clarification(p. 111)
• Summarization(p. 112)
• Information Giving(p. 114)
• Confrontation(p. 117)
• Interpretation(p. 122)
• Attending Behaviors(p. 124)
• Integrating Social Work Skills and Attending
• Behaviors(p. 129)
• Conclusion(p. 131)
• 7 Pitfalls(p. 135)
• Detecting Mistakes(p. 135)
• The Pitfalls(p. 136)
• Advice Giving(p. 136)
• Inappropriate Use of Humor(p. 139)
• Interrupting the Client and Abrupt Transitions(p. 141)
• Inappropriate and Irrelevant Questions(p. 142)
• Judgmental Response(p. 146)
• Inappropriate Social Worker Self-Disclosure(p. 148)
• Premature Confrontation(p. 151)
• Overwhelming the Client with Too Much or Irrelevant Information(p. 153)
• Premature Problem Solving(p. 155)
• Offering False Assurance/Minimizing the Problem(p. 156)
• Learning from Mistakes(p. 160)
• Conclusion(p. 162)
• Workbook(p. 165)
• Social Work Skills(p. 165)
• Paraphrasing(p. 165)
• Reflection of Feeling(p. 171)
• Open-Ended Questions(p. 178)
• Closed-Ended Questions(p. 184)
• Clarification(p. 190)
• Summarization(p. 195)
• Information Giving(p. 206)
• Confrontation(p. 213)
• Interpretation(p. 218)
• Pitfalls(p. 223)