Descripciones mejoradas de Syndetics:

According to author Frederick J. Lanceley--one of the world's foremost crisis negotiation authorities--negotiators must train and train regularly. For just as the legal field constantly evolves, so does the field of crisis negotiation.

The new edition ofnbsp; On-Scene Guide for Crisis Negotiators reflects this fact. A bestseller in its first edition, this book offers practical advice with regard to the theory, procedures, and techniques of crisis and suicide intervention and hostage negotiation. Two new chapters in the second edition cover negotiation with people under the influence of drugs or alcohol and how first responders can containnbsp;a situation until a negotiator can arrive.

With a suicide intervention flow chart, a checklist for investigators assisting negotiators, and an on-scene guide for crisis negotiators, this indispensable book provides the tools you need to conduct successful negotiations and "make nothing happen."

Tabla de contenidos provista por Syndetics

• 1 The Problem in Perspective(p. 1)
• Crisis Negotiators Now Respond to a Variety of Situations(p. 1)
• Kidnapping(p. 3)
• Definitions(p. 3)
• Kidnapping--Unknown Location(p. 5)
• Kidnapping--Known Location(p. 6)
• Summary(p. 7)
• 2 Profiling Sieges(p. 9)
• Details on Siege Types and Characteristics(p. 9)
• 3 Crisis States and Crisis Intervention(p. 15)
• Crisis(p. 15)
• The Crisis State(p. 15)
• Crisis Intervention(p. 19)
• The Purposes of Crisis Intervention(p. 19)
• 4 Active Listening(p. 21)
• Active Listening Assumptions(p. 22)
• Active Listening Concepts(p. 22)
• Active Listening Skills(p. 25)
• Emotion Labeling(p. 26)
• Paraphrasing(p. 27)
• Reflecting/Mirroring(p. 28)
• Silence(p. 28)
• Minimal Encouragers(p. 28)
• "I" Messages(p. 29)
• Open-Ended Questions(p. 29)
• 5 Suicide Intervention(p. 31)
• Hostage Negotiators and Suicide Intervention(p. 31)
• The Suicide Rate(p. 34)
• Means of Suicide(p. 34)
• Firearms(p. 35)
• Drug Overdose, Poisoning Liquids, and Gases(p. 37)
• Jumping and Hanging(p. 38)
• Suicide Clues(p. 41)
• Determining Suicidal Intent(p. 42)
• Potential High Risk Indicators(p. 45)
• Strange Stories and the Role of Fate(p. 51)
• Suicide as a Problem-Solving Option(p. 53)
• Taking Others "with" Them(p. 53)
• Communicating Suicidal Intent(p. 54)
• The Elderly and Suicide(p. 56)
• Determine Motivation(p. 57)
• Ambivalence(p. 58)
• Anger(p. 58)
• Vindictive Goodbyes(p. 58)
• Self-Loathing and Painful Deaths(p. 60)
• Suicide-by-Cop(p. 61)
• Action Criteria(p. 63)
• Barricades(p. 64)
• Possible Barricade Outcomes if a Tactical Entry is Made(p. 65)
• Why Tactical Action is Taken(p. 66)
• Other Reasons Tactical Action Has Been Taken(p. 66)
• Indicators of Progress in Suicide Situations(p. 68)
• When to Call a "Timeout" in Suicide Situations(p. 68)
• Exposed Face-to-Face in Suicide Situations(p. 69)
• Crisis Intervention Techniques(p. 69)
• Negotiator Qualities(p. 72)
• 6 Hostage Negotiation(p. 73)
• Priorities(p. 73)
• Courses of Action(p. 73)
• Containment(p. 74)
• Perimeters(p. 74)
• What is Negotiable and What is Not?(p. 75)
• Suggested Negotiator Introduction(p. 79)
• Common Means of Communication(p. 82)
• The Role of Time(p. 84)
• How to Stall for Time(p. 85)
• Lying(p. 85)
• Concerns That Arise with the Passage of Time(p. 86)
• Deadlines(p. 89)
• Demands(p. 90)
• Subject's Needs(p. 92)
• Communication Recommendations(p. 96)
• Double-Check All Intelligence(p. 96)
• Nonresponse Situations(p. 97)
• Hostage Injuries(p. 99)
• The Stockholm Syndrome(p. 100)
• Negotiator's Relationship to the Hostages and Victims(p. 102)
• Medical Problems in High-Stress Situations(p. 103)
• Common Subject Weaknesses(p. 104)
• Telephone Negotiation Techniques(p. 104)
• Tape-Recording the Negotiation(p. 105)
• Exposed Face-to-Face Considerations(p. 106)
• Manipulation of Anxiety(p. 108)
• Potential Problem Words and Phrases(p. 108)
• Indicators of Negotiation Progress(p. 108)
• Potential Problem Areas with the Media(p. 109)
• Use of Third-Party Intermediaries(p. 112)
• The "Boss" as Negotiator(p. 117)
• Crisis Negotiation Team(p. 118)
• Supplies/Equipment for Ready Kit(p. 121)
• The Tactical Role of the Negotiator(p. 122)
• Situation Boards(p. 124)
• Negotiating the Nonnegotiable Situation(p. 124)
• The Surrender(p. 125)
• Before Deviating from Guidelines(p. 127)
• The Effects of Negotiating on Negotiators(p. 127)
• 7 Abnormal Psychology for Crisis Negotiators(p. 133)
• Introduction(p. 133)
• Antisocial Personality Disorder(p. 134)
• Borderline Personality Disorder(p. 137)
• Schizophrenia(p. 143)
• Major Depressive Episode(p. 153)
• 8 Dialogue and Actions(p. 161)
• Rationale behind First Responder Dialogue and Actions(p. 161)
• First and Foremost(p. 162)
• First Actions(p. 163)
• Witnesses and Other Innocent Persons(p. 163)
• Initial Contact with the Subject(p. 164)
• The Officer's First Few Statements(p. 164)
• During the Initial Contact(p. 165)
• Listening(p. 165)
• Continually Reassure Him(p. 166)
• Issues to Avoid(p. 166)
• Trust(p. 168)
• Logs(p. 168)
• Dealing with Demands(p. 169)
• Dealing with Deadlines(p. 169)
• Minimizing the Damage(p. 170)
• Discussing Issues(p. 170)
• If There are Victims or Hostages(p. 170)
• It Looks Like a Suicide(p. 171)
• Finally(p. 172)
• 9 Drugs, Alcohol, and the Negotiation Process(p. 173)
• Purposes or Reasons for Taking Drugs(p. 174)
• The Pattern of Abuse Depends on(p. 74)
• Common Drug-Use Patterns(p. 174)
• The Pattern of Use Includes(p. 175)
• The Classification of Drugs(p. 175)
• The Criteria for Drug Groups(p. 175)
• Drug Groups Narcotics(p. 175)
• Drug Schedules(p. 176)
• Sources of Information Regarding a Subject's Drug/Alcohol Use(p. 177)
• Information of Importance to the Negotiator(p. 178)
• The Negotiator Should also Determine(p. 178)
• General Negotiation Guidelines(p. 178)
• Usage Categories(p. 179)
• Communication Guidelines: Narcotics(p. 182)
• Communication Guidelines: Depressants(p. 183)
• Communication Guidelines: Stimulants(p. 184)
• Communication Guidelines: Hallucinogens(p. 184)
• Communication Guidelines: Cannabis(p. 185)
• Communication Guidelines: Alcohol(p. 186)
• Glossary(p. 187)
• Appendices(p. 189)
• Appendix A Suicide Intervention Flow Chart(p. 191)
• Appendix B Interview Guide for Investigators(p. 197)
• Appendix C Overview of Active Listening Techniques(p. 203)
• Appendix D The Continuing Need for Training(p. 205)
• Appendix E The Dangers of Manipulating Anxiety Levels(p. 207)
• Appendix F The Negotiation Effort(p. 211)
• Appendix G The Troubled State of Crisis Management(p. 215)
• Appendix H A Negotiator's View of the Incident at Ruby Ridge(p. 219)
• Index(p. 267)

Notas de autor provistas por Syndetics

Frederick J. Lanceley retired from the FBI after 26 years of government service. Mr. Lanceley has trained officers from every major law enforcement agency in the U.S. and over 50 foreign countries. He is a member of the American Foundation for Suicide Prevention, American Society of Law Enforcement Trainers, and was awarded an honorary life membership in the California Association of Hostage Negotiators