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An intimate look at how twelve mediators achieve extraordinary results.

At last, Deborah Kolb's collection of interview-based profiles of mediators at work is available in paperback. Written in the style of the New Yorker , the book consists of twelve personal and compelling stories of successful mediators for all areas of our society. Kolb reveals who they are and what techniques they use to achieve results.

"The best examination of what mediators actually do. Anyone who wants to settle a dispute will learn from these profiles."
- Roger Fisher , coauthor, Getting to Yes

Tabla de contenidos provista por Syndetics

• Introduction: Another Way to Settle Disputes: The Practice of Mediation
• Part One The Professionals
• 1 Frances Butler: Questions that Lead to Answers in Child Custody Mediation
• 2 Patrick Davis: "To Bring Out the Best... To Undo a Little Pain" in Special Education Mediation
• 3 Howard Bellman: Using "Bundles of Input" to Negotiate An Environmental Dispute
• 4 William Hopgood: "Conditioning" Parties in Labor Grievances
• 5 Patrick Phear: Control, Commitment, and Minor Miracles in Family and Divorce Mediation
• Part Two Builders of the Field
• 6 Albie M. Davis: Community Mediation as Community Organizing
• 7 Eric Green: Finding Alternatives to Litigation in Business Disputes
• 8 Lawrence Susskind: Activist Mediation and Public Disputes
• Part Three Extending the Reach of Mediation
• 9 Juju Atkinson: Blurring the Distinction Between Mediation and Adjudication
• 10 Jimmy Carter: The Power of Moral Suasion in International Mediation
• 11 Linda Colburn: On-the-Spot Mediation in a Public Housing Project
• 12 Joseph Elder: Quiet Peacemaking in a Civil War
• Conclusion: The Realities of Making Talk Work