Virtual reference best practices tailoring services to your library M. Kathleen Kern.
Detalles de publicación: Chicago American Library Association 2009.Descripción: 148 p. 28 cmISBN:- 9780838909751 (alk. paper)
- 025.52 K396v 22
- Z711.45 K47 2009
| Imagen de cubierta | Tipo de ítem | Biblioteca actual | Biblioteca de origen | Colección | Ubicación en estantería | Signatura topográfica | Materiales especificados | Info Vol | URL | Copia número | Estado | Notas | Fecha de vencimiento | Código de barras | Reserva de ítems | Prioridad de la cola de reserva de ejemplar | Reservas para cursos | |
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| Libro | Biblioteca Encarnación Valdés Colección General bev | 025.52 K396v (Navegar estantería(Abre debajo)) | Disponible | 80000002360397 |
Descripciones mejoradas de Syndetics:
Reference librarians, heads of library services, and managers of virtual reference services will welcome this flexible approach with its wealth of exercises and resources to implement immediately. Here's everything you need to reach sound and sustainable decisions about virtual reference services.
Includes bibliographical references and index.
Defining virtual reference -- Implementing virtual reference : is it the right thing, right now? -- Who are we doing this for? -- Buy-in : gaining commitment and support -- Policies : setting expectations of who, when, and what -- Selecting software -- Communication : do I have to learn a new language? -- Determining a staffing model -- Assessing the costs : budgeting for virtual reference -- Collaborative virtual reference -- Aspects of training -- Marketing your virtual reference service -- Assessment and evaluation : how are we doing? -- The road ahead : next steps and emerging technologies.