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It's hardly possible to operate in the business world without encountering ethical dilemmas. Yet few companies pause to work out a set of policies and a way to apply them in its day-to-day dealings. In this timely book Bob Kelley identifies some of the underlying questions, explores possible answers and describes recent attempts to control corporate conduct.Part I discusses ethical behaviour, including the attitudes found in various different cultures, and explains why the subject has risen so high up the current business agenda. Part II looks at the issues from the point of view of each of the five 'stakeholders' involved - owners, employees, customers, suppliers, and the community. Part III examines some of the methods used to regulate business, indicates some of the practical implications and speculates briefly about the future. The book concludes with a set of appendices containing the Nolan recommendations, the Institute of Management's guidelines, and details of relevant organizations.Bob Kelley's book will be invaluable to every manager seeking guidance in this important and sensitive area.

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• Part I The Context
• The ethical dimension
• The current debate
• Part II The Stakeholder Approach
• The owners
• The employees
• The customers
• The suppliers
• The community
• Part III Principle into Practice
• Practice and malpractice
• How do you do?
• The better way
• Looking ahead
• Appendix A Nolan 1 recommendations
• Appendix B Institute of Management guides to professional management practice
• Appendix C Relevant organizations
• Appendix D UK environmental legislation
• Further Reading
• Index