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This groundbreaking book unites total quality and reengineering into one integrated management approach to positively impact an organization to survive and compete in the twenty-first century. the author clearly explains many trends in management practices, such as activity-based costing, activity-based management, and mass customization. He integrates them into a unique, global approach that introduces his new idea of the total quality triad and QVALITY (quality, volume, administration, location, interrelationships/image, timely, and yield) and ACE concepts. This approach aims for the mutual satisfaction of the shareholders, customers, and people associated with your organization.