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Intended as college textbook and guide for hotel and restaurant operators covering basic legal principles; the hotel-guest relationship; the hotel's duties to the guest and others; restaurant, food service, and bars; employees; and general hotel operations. Key legal terms appear in bold type throughout and definitions appear at the end of chapters, along with review questions. Published by the Educational Institute of the American Hotel & Motel Assn., East Lansing, MI 48826. Annotation c. by Book News, Inc., Portland, Or.

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• Preface(p. xvii)
• About the Authors(p. xix)
• Part I Some Basic Legal Principles Governing Hospitality Operations(p. 1)
• 1 The Common Law Basis for Laws Governing the Hotelkeeper(p. 3)
• Common Law(p. 3)
• State Court Decisions(p. 5)
• Federal Court Decisions(p. 5)
• Defining Hotels, Motels, and Inns(p. 6)
• Important Points for Management(p. 8)
• References(p. 9)
• Key Terms(p. 9)
• Review Questions(p. 10)
• Internet Sites(p. 10)
• 2 The Hotelkeeper and the Law of Contracts(p. 13)
• Introduction(p. 13)
• Definition of a Contract(p. 13)
• Express and Implied Contracts(p. 15)
• Bilateral and Unilateral Contracts(p. 15)
• Void and Voidable Contracts(p. 15)
• Unenforceable Contracts(p. 16)
• Statutes of Limitation(p. 16)
• Important Points for Management(p. 16)
• References(p. 17)
• Key Terms(p. 17)
• Review Questions(p. 17)
• Internet Sites(p. 18)
• 3 The Hotelkeeper and the Laws of Torts and Negligence(p. 21)
• Definition of a Tort(p. 21)
• Contributory Negligence Rule(p. 22)
• More Than Half of States Have Changed from Rule of Contributory Negligence to Rule of Comparative Negligence(p. 23)
• Important Points for Management(p. 25)
• References(p. 25)
• Key Terms(p. 26)
• Review Questions(p. 26)
• Internet Sites(p. 27)
• Illustrative Case(p. 27)
• Part II The Hotel-Guest Relationship(p. 35)
• 4 The Hotel's Duty to Receive Guests and Its Right to Refuse Guests(p. 37)
• Duty to Receive Guests(p. 37)
• Right to Refuse Persons(p. 40)
• Important Points for Management(p. 41)
• References(p. 42)
• Key Terms(p. 42)
• Review Questions(p. 43)
• Internet Sites(p. 43)
• Illustrative Case(p. 44)
• 5 Guest Reservations(p. 55)
• Form and Effect of Agreement(p. 55)
• Guest Lawsuits for Damages(p. 55)
• Laws on Overbooking(p. 56)
• Important Points for Management(p. 57)
• References(p. 57)
• Key Terms(p. 57)
• Review Questions(p. 58)
• Illustrative Cases(p. 58)
• 6 Convention and Group Contracts with the Hotel(p. 69)
• Convention Contract Format(p. 69)
• A Word About Insurance(p. 73)
• Important Points for Management(p. 76)
• References(p. 76)
• Key Terms(p. 77)
• Review Questions(p. 77)
• Internet Sites(p. 77)
• Illustrative Case(p. 78)
• 7 The Guest's Right to Privacy(p. 83)
• Important Points for Management(p. 85)
• References(p. 85)
• Key Terms(p. 86)
• Review Questions(p. 86)
• Internet Sites(p. 86)
• Illustrative Case(p. 86)
• 8 The Hotel's Right to Evict a Guest, Tenant, Restaurant Patron, or Others(p. 91)
• Distinction Between Guest and Tenant(p. 91)
• When and How a Hotel Can Evict a Guest(p. 92)
• Eviction of Persons Other Than Guests(p. 93)
• New State Laws on Eviction(p. 94)
• Important Points for Management(p. 95)
• References(p. 95)
• Key Terms(p. 95)
• Review Questions(p. 95)
• Illustrative Case(p. 96)
• Part III The Hotel's Duties to the Guest and Others(p. 99)
• 9 Americans with Disabilities Act--Public Accommodations(p. 101)
• Title III--Public Accommodations(p. 101)
• Important Points for Management(p. 107)
• References(p. 108)
• Key Terms(p. 108)
• Review Questions(p. 109)
• Internet Sites(p. 109)
• 10 The Hotel's Duty to Protect Guests(p. 111)
• Reasonable Care Rule(p. 111)
• Acts of Hotel Employees(p. 117)
• Acts of Other Guests and Patrons(p. 119)
• Assault by Third Parties in Restrooms(p. 121)
• Assault by Third Parties in Hotel Parking Lots(p. 121)
• Acts by Third Parties at Hotel Entrances(p. 122)
• Educating the Public in Travelers' Safety(p. 122)
• Important Points for Management(p. 122)
• References(p. 124)
• Key Terms(p. 126)
• Review Questions(p. 126)
• Internet Sites(p. 126)
• Illustrative Cases(p. 127)
• 11 The Hotel's Liability Regarding Guests' Property(p. 161)
• State Statutes Limiting Liability(p. 161)
• Unclaimed Property(p. 168)
• Liability for Handling Mail for Hotel Guests(p. 168)
• Liability for Automobiles of Guests and Others(p. 169)
• Important Points for Management(p. 171)
• References(p. 172)
• Key Terms(p. 173)
• Review Questions(p. 173)
• Internet Sites(p. 174)
• Illustrative Cases(p. 174)
• 12 The Hotel's Liability for Loss of Property of Non-Guests(p. 181)
• General Nature of Liability(p. 181)
• Bailments for Non-Guests(p. 181)
• Hotel Liability for Restaurant Patrons' Property(p. 182)
• Hotel Defenses to Liability Claims(p. 182)
• Important Points for Management(p. 183)
• References(p. 183)
• Key Terms(p. 184)
• Review Questions(p. 184)
• Internet Sites(p. 184)
• Illustrative Case(p. 184)
• 13 Safekeeping Facilities(p. 191)
• Guests' Valuables(p. 191)
• Posting Notices(p. 191)
• Statutory Limits on Hotel's Liability When Hotel's Negligence Is Alleged as Cause of Loss(p. 193)
• Important Points for Management(p. 194)
• References(p. 194)
• Key Terms(p. 195)
• Review Questions(p. 195)
• 14 Frauds Committed Against Hotels and Crimes of Trespass(p. 199)
• Crimes Against Hotels(p. 199)
• How Hotels Can Take Advantage of Criminal Statutes(p. 201)
• Caveats on Detention of Guests(p. 201)
• Important Points for Management(p. 202)
• References(p. 203)
• Key Terms(p. 204)
• Review Questions(p. 204)
• 15 Deceased Guests(p. 207)
• Disposition of Property of Deceased Guest or Patron(p. 207)
• Role of Public Administrator and Police Department(p. 208)
• Important Points for Management(p. 209)
• References(p. 209)
• Key Terms(p. 209)
• Review Questions(p. 210)
• Part IV Restaurants, Food Service, and Bars(p. 211)
• 16 General Laws Regarding Food(p. 213)
• Federal Laws Regarding Food(p. 213)
• State and Local Laws Regarding Food(p. 213)
• General Liability for Unwholesome Food(p. 214)
• Warranties(p. 215)
• Privity of Contract(p. 216)
• Uniform Commercial Code(p. 217)
• Strict Liability(p. 220)
• Important Points for Management(p. 220)
• References(p. 221)
• Review Questions(p. 221)
• Internet Sites(p. 222)
• Illustrative Case(p. 222)
• 17 Other Laws Relating to Food Service(p. 227)
• Truth-in-Menu Laws and Labeling Laws(p. 227)
• Important Points for Management(p. 230)
• References(p. 230)
• Key Terms(p. 230)
• Review Questions(p. 230)
• Internet Sites(p. 230)
• 18 State Laws Relating to Alcoholic Beverages(p. 233)
• General Nature of Control by State(p. 233)
• Application for and Issuance of Licenses(p. 233)
• General Restrictions on Licensees(p. 234)
• Liability Under State Dram Shop Acts(p. 235)
• Common Law Liability for Serving Alcoholic Beverages to Intoxicated Persons(p. 236)
• Hours and Premises of Sale(p. 237)
• Books and Records(p. 237)
• Important Warning(p. 237)
• Important Points for Management(p. 237)
• References(p. 238)
• Review Questions(p. 238)
• Internet Sites(p. 239)
• Illustrative Case(p. 239)
• Part V The Hotel and Its Employees(p. 243)
• 19 Wage and Hour Laws Applicable to Hotel Employees(p. 245)
• Coverage of Federal and State Laws(p. 245)
• Minimum Wage Rates Under Federal Law(p. 245)
• FICA and FUTA Taxes(p. 246)
• Meals and Lodging(p. 248)
• Uniform Maintenance(p. 249)
• Student Employees(p. 249)
• Important Points for Management(p. 250)
• References(p. 250)
• Review Questions(p. 251)
• Internet Sites(p. 251)
• Illustrative Case(p. 251)
• 20 The Family and Medical Leave Act(p. 259)
• Covered Employers and Eligible Employees(p. 259)
• Leaves of Absence for Eligible Employees(p. 260)
• Leave Schedules(p. 260)
• The Relationship of FMLA Leaves to Other Forms of Paid or Unpaid Leave(p. 260)
• Health Benefits During the Leave(p. 260)
• Additional Protection for Employees(p. 261)
• Exception for Highly Compensated Employees(p. 261)
• Prohibitions for Employers(p. 261)
• "Serious Health Condition" Defined(p. 261)
• Spouses Employed by the Same Employer(p. 262)
• Employee Responsibilities(p. 262)
• Employee Transfers to Alternative Positions(p. 262)
• Change or Termination of Employment(p. 263)
• Employer Penalties for Non-Compliance(p. 263)
• The FMLA's Effect on State Laws(p. 263)
• Special Considerations for Unionized Employees(p. 263)
• Regulations(p. 264)
• Important Points for Management(p. 264)
• References(p. 266)
• Key Terms(p. 266)
• Review Questions(p. 266)
• Internet Sites(p. 267)
• 21 Laws Against Discrimination in Employment(p. 269)
• Federal and State Laws(p. 269)
• Sex Discrimination(p. 269)
• Age Discrimination(p. 270)
• Race Discrimination(p. 271)
• Religious Discrimination(p. 272)
• National Origin Discrimination(p. 272)
• Affirmative Action Programs(p. 272)
• Marital Status Discrimination(p. 273)
• The Civil Rights Act of 1991(p. 273)
• Sexual Harassment of Employees(p. 274)
• Pregnancy Discrimination Act(p. 278)
• Americans with Disabilities Act--Employment(p. 279)
• Discrimination in Advertising for Employment(p. 283)
• Important Points for Management(p. 283)
• References(p. 284)
• Key Terms(p. 285)
• Review Questions(p. 286)
• Internet Sites(p. 286)
• Appendix A Federal Guidelines on Sex Discrimination--Sexual Harassment(p. 287)
• Appendix B Model Harassment Policy(p. 288)
• Illustrative Cases(p. 289)
• 22 Use of Lie Detector Tests by Hotel Management(p. 313)
• Employee Polygraph Protection Act of 1988(p. 313)
• How Lie Detectors Function(p. 315)
• Caution in Using Tests(p. 315)
• Important Points for Management(p. 316)
• References(p. 316)
• Review Questions(p. 316)
• Internet Sites(p. 317)
• Illustrative Case(p. 317)
• 23 National Labor Relations Act(p. 321)
• Rights of Employees(p. 322)
• Employee Elections(p. 322)
• Unfair Labor Practices(p. 323)
• "Right-to-Work" Laws(p. 325)
• Important Points for Management(p. 325)
• References(p. 326)
• Key Terms(p. 326)
• Review Questions(p. 326)
• Internet Sites(p. 327)
• 24 Immigration Reform and Control Act of 1986(p. 329)
• Verification of Employee Eligibility(p. 330)
• Penalties(p. 335)
• Anti-Discrimination Provisions(p. 336)
• Conclusion(p. 336)
• Important Points for Management(p. 336)
• References(p. 337)
• Review Questions(p. 337)
• Internet Sites(p. 338)
• 25 Federal Social Security, Unemployment Insurance, and Workers' Compensation(p. 341)
• Federal Insurance Contributions Act (FICA)(p. 341)
• Federal Unemployment Tax Act (FUTA)(p. 344)
• State Unemployment Insurance Programs(p. 346)
• State Laws on Workers' Compensation(p. 347)
• Important Points for Management(p. 349)
• References(p. 349)
• Review Questions(p. 350)
• Internet Sites(p. 350)
• 26 Federal Income Tax: Withholding and Reporting Requirements(p. 353)
• General Nature of Law--Federal Income Tax(p. 353)
• Determination of Wages(p. 353)
• Withholding Priorities(p. 353)
• Deposit of Tax(p. 354)
• Returns and Payment of Tax(p. 355)
• Withholding Statements to be Furnished to Employees(p. 355)
• Annual Report of Withholding(p. 355)
• Meals and Lodging(p. 355)
• Tip Reporting Requirements(p. 356)
• Important Points for Management(p. 362)
• References(p. 362)
• Review Questions(p. 362)
• Internet Sites(p. 363)
• Part VI Laws Relating to General Hotel Operation(p. 365)
• 27 Maintenance of Guest Registers(p. 367)
• Examination of Guest Registers and Records by Attorneys and Others(p. 367)
• Election Laws(p. 367)
• Important Points for Management(p. 368)
• References(p. 368)
• Key Terms(p. 368)
• Review Questions(p. 368)
• Internet Sites(p. 368)
• Illustrative Case(p. 369)
• 28 Consumer Protection Laws Affecting Hotels(p. 373)
• The Federal Truth-in-Lending Act(p. 373)
• State Laws on Credit Reporting(p. 373)
• State Credit Card Laws(p. 374)
• Consumer Contracts: Print Size and Plain Language Laws(p. 375)
• Catering Contracts(p. 375)
• Posting of Rates(p. 376)
• No-Smoking Laws(p. 376)
• Important Points for Management(p. 377)
• References(p. 377)
• Review Questions(p. 377)
• Internet Sites(p. 378)
• 29 Public Health and Safety Requirements(p. 381)
• Building Codes(p. 381)
• Hotel Linens, Towels, and Glasses(p. 383)
• Water Supplies, Sewage Systems, and Drainage(p. 383)
• Contagious Diseases(p. 384)
• Swimming Pools(p. 384)
• Laws Regarding Aid to Choking Victims(p. 384)
• Important Points for Management(p. 385)
• References(p. 386)
• Review Questions(p. 386)
• 30 Occupational Safety and Health Act(p. 389)
• Reporting and Recordkeeping Requirements(p. 390)
• Posting Requirements(p. 392)
• Inspections: Employers' and Employees' Rights and Remedies(p. 392)
• State Workplace Safety and Health Programs Under OSHA(p. 395)
• OSHA Regulations on Bloodborne Pathogens(p. 395)
• Medical Emergencies(p. 398)
• Hazard Communication Standard(p. 398)
• Important Points for Management(p. 400)
• References(p. 401)
• Review Questions(p. 402)
• Internet Sites(p. 402)
• 31 Licensing and Regulation of Hotels by Cities, Towns, and Villages(p. 405)
• Types of Regulation(p. 405)
• Important Points for Management(p. 407)
• References(p. 407)
• Key Terms(p. 408)
• Review Questions(p. 408)
• Internet Sites(p. 408)
• 32 Telephone Service and Resale Rights(p. 411)
• Resale of Interstate and International Telephone Service(p. 411)
• Intrastate Calls(p. 412)
• Coin-Operated Telephones(p. 412)
• Telephone Regulations for the Hearing-Impaired(p. 412)
• Important Points for Management(p. 413)
• References(p. 413)
• Key Terms(p. 413)
• Review Questions(p. 414)
• Internet Sites(p. 414)
• 33 Copyright Laws for Music, Television, Video, and Movies(p. 417)
• Copyright Associations(p. 417)
• Exemptions Under Copyright Law of 1976(p. 418)
• Unauthorized Interception of Cable Television Broadcasts(p. 418)
• Videodisc and Videocassette Movies(p. 420)
• Important Points for Management(p. 421)
• References(p. 422)
• Key Terms(p. 422)
• Review Questions(p. 422)
• Internet Sites(p. 422)
• 34 Fire Safety Laws(p. 425)
• Federal Laws--OSHA(p. 425)
• State and Local Fire Legislation(p. 429)
• Federal Fire Safety Act(p. 431)
• Court Cases(p. 432)
• Private Sector Aids(p. 434)
• Important Points for Management(p. 435)
• References(p. 436)
• Key Terms(p. 436)
• Review Questions(p. 436)
• Internet Sites(p. 437)
• 35 Taxes(p. 439)
• Franchise Taxes on Corporations(p. 440)
• Unincorporated Business Income Taxes(p. 440)
• Sales and Use Taxes(p. 441)
• Hotel Room Occupancy Taxes(p. 442)
• Federal Liquor Taxes(p. 443)
• State Liquor Taxes(p. 445)
• Important Points for Management(p. 445)
• References(p. 446)
• Review Questions(p. 447)
• Internet Sites(p. 447)
• 36 Warranties and Product Liability(p. 449)
• Warranties(p. 449)
• Federal Laws on Product Liability(p. 457)
• State Laws on Product Liability(p. 459)
• Important Points for Management(p. 461)
• References(p. 461)
• Review Questions(p. 462)
• Internet Sites(p. 462)
• 37 Antitrust Laws and Hotels(p. 465)
• The Purposes of Antitrust Laws(p. 465)
• Major Antitrust Statutes(p. 465)
• Requirement of an "Agreement"(p. 469)
• Penalties for Violation of Antitrust Laws(p. 470)
• Application of Antitrust Laws(p. 471)
• Important Points for Management(p. 475)
• References(p. 475)
• Review Questions(p. 477)
• Internet Sites(p. 477)
• Illustrative Case(p. 477)
• 38 Understanding Franchising(p. 483)
• What Is Franchising?(p. 483)
• The Franchise Contract(p. 483)
• Federal Trade Regulations(p. 486)
• A Note on Hotel Management Contracts(p. 488)
• Important Points for Management(p. 489)
• References(p. 489)
• Key Terms(p. 490)
• Review Questions(p. 490)
• Internet Sites(p. 490)
• 39 Legal Issues Involving the Internet(p. 493)
• How the Internet Functions(p. 493)
• Privacy Concerns(p. 493)
• Antitrust Concerns(p. 494)
• Music Copyright Concerns(p. 495)
• Employees' Use of the Web(p. 496)
• Important Points for Management(p. 496)
• References(p. 497)
• Key Terms(p. 497)
• Review Questions(p. 497)
• Internet Sites(p. 497)
• Appendix(p. 499)
• Internet Sites(p. 497)
• Appendix Sample Electronic Communication Systems and Resources Policy(p. 499)
• Appendix A Glossary of Selected Legal Terms(p. 503)
• Appendix B Hypothetical Example of Franchise Contract Provisions(p. 511)
• Appendix C National Labor Relations Act(p. 519)
• Index(p. 539)