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Specific strategies for working successfully with challenging parents

Parents are a vital source of support for our schools. School personnel interact with parents on a daily basis and fortunately, most of these interactions are pleasant and helpful, keeping students′ needs in mind. Instances of parental aggression, however, do occur. Volatile or confrontational parents present many unique challenges for educators who have long overlooked this important issue.

The Difficult Parent digs deeply into the problem of parental aggression, specifying strategies for a broad audience of educators. The guide is organized into three modules:

digs deeply into the problem of parental aggression, specifying strategies for a broad audience of educators. The guide is organized into three modules: An introductory examination of parental aggression and confrontation An in-depth explanation of the RAID approach and its mechanics Step-by-step instructions for facilitating the RAID approach in any academic setting

Comprehensive in scope, the RAID approach targets four steps to working successfully with difficult parents:

Recognize the potential for a volatile encounter Assess your ability to deal effectively with the situation I dentify your advantages Defuse the parent′s aggression during the initial approach and greeting

This effective, proven approach is based on real professionals′ mistakes and successes. Specially featured scenarios and anecdotes depict confrontational situations experienced by school personnel, including "from the trenches" interviews with educators who have successfully implemented the RAID approach in their schools. A facilitator′s guide is also included for practical implementation of the RAID approach in the academic setting.

Tabla de contenidos provista por Syndetics

• Acknowledgements
• About the Author
• Introduction
• Part I Parental Aggression Towards School Personnel
• 1 A Genuine Concern for School Personnel
• Are Confrontational Parents a Pertinent Issue?
• How Often Does Parental Aggression Occur?
• Do Employees Have to Tolerate Parental Aggression?
• Could Parental Aggression Affect Me?
• Why Does the Topic of Parental Aggression Seem Obscure?
• What Makes Parental Aggression a Unique Issue?
• Questions for Discussion
• 2 The Reactive Nature of Education
• The Effects of Reactivity
• Is a Proactive Approach Necessary?
• Why Does This Feel Funny?
• Why Do Parents Become Hostile?
• Questions for Discussion
• 3 Confrontational Parents and Your Colleagues
• School Administrators
• Teachers
• Guidance Counselors
• School Social Workers
• School Health Personnel
• Office Personnel
• School Psychologists
• Other School Personnel
• Questions for Discussion
• Part II An Approach to Address Parental Aggression
• 4 The RAID Approach
• What Have We Established So Far?
• Seven Frequently Asked Questions Regarding the RAID Approach
• Just Common Sense
• A Schoolwide Approach to Parental Aggression
• Brevity and Simplicity
• Questions for Discussion
• 5 RAID Step One: Recognizing the Potential for a Volatile Encounter
• To Meet or Not to Meet
• When is it Too Risky to Meet With a Parent?
• How Do You Say No?
• The "Guilts"
• Step One in Motion
• Step One Summary
• Step One Checklist
• Questions for Discussion
• 6 RAID Step Two: Assessing Your Ability to Emotionally Handle the Situation
• What Types of Issues Affect Our Emotions and Disposition?
• Face Number Four
• Early-Warning Colleagues
• "I'll be Back"
• Step Two Summary
• Step Two Checklist
• Questions for Discussion
• 7 RAID Step Three: Identifying Your Advantages
• Advantages: What's Available?
• Workforce Advantages
• Environmental Advantages
• Step Three Summary
• Step Three Checklist
• Questions for Discussion
• 8 RAID Step Four: Diffusing Anger During the Initial Approach and Greeting
• Observing the Parent
• Approaching the Parent
• Greeting the Parent
• Setting Parameters
• Step Four Summary
• Step Four Checklist
• Questions for Discussion
• 9 Putting the RAID Approach to Work
• Case #1 Mrs. Winslow
• Case #2 Mrs. Cananski
• Summary
• Questions for Discussion
• Part III Issues, Questions, and Installation
• 10 The Worst-Case Scenario ... and After
• After the Confrontation
• I Gotta Unload: The Importance of Debriefing
• Summary
• Questions for Discussion
• 11 Four Great Questions
• What If a Parent Becomes Aggressive and a Student Is in the Vicinity?
• What If a Parent Confronts a Staff Member Off Campus?
• Which Staff Member Plays the Most Important Role in the RAID Approach?
• How Do You Handle a Parent When He or She Returns to the School?
• Questions for Discussion
• Resource A Traumatic Stress Reactions Questionnaire
• References
• Facilitator's Guide
• Who Should Use This Guide?
• Who Should Receive a "RAID Approach" In-Service?
• When Should The RAID Approach Be Installed?
• How This Guide Is Organized
• What Materials Are Necessary?
• Materials for Facilitators
• Materials for Participants
• Module 1
• Task 1 Introduce the Issue of Parental Aggression
• Task 2 Identification of Previous Staff Interactions With Aggressive Parents
• Task 3 Identify the Possible Effects of Parental Aggression on School Personnel
• Task 4 Establish the Value of a Multidisciplinary Approach to Parental Aggression
• Module 2
• Task 1 Introduce the RAID Approach
• Task 2 Explain Step One: Recognizing the Potential for a Volatile Encounter
• Task 3 Explain Step Two: Assessing Your Ability to Emotionally Handle the Situation
• Task 4 Explain Step Three: Identifying Your Advantages
• Task 5 Explain Step Four: Diffusing Parent Anger During the Initial Approach and Greeting
• Module 3
• Task 1 Solicit Feedback Regarding the RAID Approach
• Task 2 Identify Roles and Responsibilities
• Task 3 Discuss Worst-Case Scenarios
• Task 4 Establish a Debriefing Mechanism
• Overhead #1
• Overhead #2
• Overhead #3
• Overhead #4
• Overhead #5
• Overhead #6
• Overhead #7
• Overhead #8
• Overhead #9
• Index

Notas de autor provistas por Syndetics

Charles M. Jaksec III has served as a school social worker in The Hillsborough County School District for 21 years and has been a member of the district's crisis intervention team for 18 years. He serves as the chairperson of the district's Bullying Committee and is a member of the district's Violence Prevention Committee. Jaksec is the author of The Difficult Parent: An Educator's Guide to Handling Aggressive Behaviors (Corwin Press 2004) and The Confrontational Parent: A Practical Guide for School Leaders (Eye On Education, Inc. 2003). He speaks nationally and locally on the topics of school crisis intervention and parental aggression. Jaksec has a master's degree in counseling services from Slippery Rock University, and an educational specialist degree in counselor education and a doctorate in curriculum and instruction from the University of South Florida.