PUCPR Search for 'an:83493'

Customer service career success through customer satisfaction

By Timm, Paul R..
Upper Saddle River, NJ Prentice Hall 2010 .
xxii, 226 p. 23 cm..
9780135063972

Services marketing text and cases

By Baron, Steve.
New York Palgrave-Macmillan 2009 .
xvii,358 p. 24 cm..
9780230520936

Las manifestaciones de ciudadanía organizacional y sus diferencias por algunas variables sociodemográficas en una muestra de empleados de servicio al cliente en Ponce

By Seda-Pi , Nataly..
2008 .
x, 72 leaves 29 cm.

Marketing de servicios personal, tecnología y estrategia

By Lovelock, Christopher H..
México Pearson /Educación 2009 .
xvii, 741 p. , Translation of: Services marketing, 6 th ed. 25 cm..
9789702615156

Gestoría Y & M proyecto empresarial

By Cruz Olivera, Yaiza..
2008 .
vi, 37 [11 ] leaves 29 cm..

TECNOCOOP proyecto empresarial

By López Velázquez, Jessica..
2007 .
x, 89 [367] leaves 29 cm.

Marketing de servicios

By Zeithaml, Valarie A..
México McGraw-Hill 2009 .
709 p. 26 cm..
9789701072776

Services marketing

By Lovelock, Christopher H..
Upper Saddle River, N.J. Prentice Hall 2011 .
626 p. 25 cm..
9780136107217

The evolution of integrated marketing communications

London | New York Routledge 2011 .
viii, 134 p. 26 cm..
9780415668927

Fish! la eficacia de un equipo radica en su capacidad de motivación

By Lundin, Stephen C..
Argentina | Barcelona Empresa Activa | Urano 2008 .
124 p. , Translation of: Fish! : a remarkable way to boost morale and improve results. 22 cm..
9788495787477

Customer service skills for success

By Lucas, Robert W..
New York McGraw-Hill 2012 .
xix, 394 p. 26 cm..
9780073397115 (pbk. : alk. paper) | 0073397113 (pbk. : alk. paper)

Happy Management la empresa de hacerte feliz

By Vivancos, Martín.
Barcelona Profit Editorial 2012 .
159 pages 23 cm..
9788415505167

Gestión de quejas y reclamaciones creando fidelidad con la mejora de la atención al cliente

By Acosta, José Ma..
Barcelona Profit Editorial 2012 .
166 p. 23 cm..
9788415505310

The professional's guide to business development how to win business in the professional services

By Newton, Stephen..
London Kogan Page 2013 .
1 online (x, 188 pages) 24 cm..
9780749466541

The new gold standard 5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company

By Michelli, Joseph A..
New York McGraw-Hill 2008 .
xvi, 284 p. 23 cm..
0071548335 (alk. paper) | 9780071548335 (alk. paper)