PUCPR Search for 'an:83493'

Delivering quality service balancing customer perceptions and expectations

By Zeithaml, Valarie A..
New York | London Free Press | Collier Macmillan 1990 .
xii, 226 p. 0029357012

The service trainer handbook managing service businesses in the 1990's

By Denton, D. Keith..
New York, N.Y. McGraw-Hill 1992 .
viii, 128 p. , Includes a col. game board on 1 sheet (61 x 61 cm. folded to 15 x 15 cm.) laid in. c 24 cm..
0070164142 (pbk.)

Como conseguir clientes

By Slutsky, Jeff.
México McGraw-Hill 1994 .
xviii, 256 p. , Translation of: How to get clients. 0446393150

En la reestructuración actual de las empresas... Los empleados son primero los esfuerzos en ingeniería, en mercadotecnia, en el servicio al clinete, no son suficientes

By Garfield, Charles A..
México McGraw-Hill 1993 .
xv, 480 p. 1556233604

Dirección por servicio la otra calidad

By Ginebra, Joan..
México McGraw-Hill 1991 .
xii, 240 p. 23 cm..
9684228171

Marketing de relaciones cómo crear y mantener un vínculo permanente entre la empresa y sus clientes

By McKenna, Regis..
Barcelona Ediciones Paidós 1995 .
366 p. 8449300037

Servicio al cliente el arma secreta de la empresa que alcanza la excelencia

By Tschohl, John..
México Editorial Pax 1997 .
350 [1] p. , Includes index. 9688605166

Invented here maximizing your organization's internal growth and profitability

By Victor, Bart..
Boston MA Harvard Business School Publishing 1998 .
xiv,255 p. , Includes bibliographical references and index. 0875847986

Quality depends on you 7 simple things you can do for your company and your career

By Dee, David..
Chicago, IL Dartnell Corp. 1996 .
xiv, 269 p. , Illustrator: Dave Calver. | "By the editors at Dartnell"--Cover. 23 cm..

Cómo lograr que tus clientes te promuevan

By Cafferky, Michael E..
México,D.F. Editorial Pax México 1998 .
ix, 282 p. , Translation of: Let your customers do the talking. 23 cm..
9688605301

Customer service career success through customer satisfaction

By Timm, Paul R..
Upper Saddle River, NJ Prentice Hall 1998 .
vi, 215 p. 23 cm..
0135766958 (pbk.)

Customers.com how to create a profitable business strategy for the Internet and beyond

By Seybold, Patricia B..
New York Times Business 1998 .
xx,360 p. cm. 0812930371

Customer satisfaction is worthless, customer loyalty is priceless how to make customers love you, keep them coming back and tell everyone they know

By Gitomer, Jeffrey H..
Austin, Tex. Bard Press 1998 .
288 p. , Includes index. 24 cm..
188516730X

Customer service on the Internet building relationships, increasing loyalty and staying competitive

By Sterne, Jim.
New York Wiley Computer Pub. 1996 .
xxvi, 326 p. , Includes index. 24 cm..
0471155063 (pbk. : alk. paper)

Services marketing

By Zeithaml, Valarie A..
New York McGraw Hill 1996 .
xx, 700 p. 25 cm..
0070782504 (acid-free paper)

Cómo lograr que tus clientes te promuevan

By Cafferky, Michael E..
México,D.F. Editorial Pax México 1998 .
ix, 282 p. , Translation of: Let your customers do the talking. 23 cm..
9688605301

Creatividad en el servicio una estrategia competitiva para Latinoamérica

By Rodriguez, Mauro..
México, D.F. McGraw-Hill/Interamericana 1996 .
128 p. 21 cm..
970101166X

The experience economy work is theatre & every business a stage : goods & services are no longer enough

By Pine, B. Joseph..
Boston, MA Harvard Business School Press 1999 .
xii, 254 p. 0875848192

The innovator's dilemma when new technologies cause great firms to fail

By Christensen, Clayton M..
Boston, Mass. Harvard Business School Press 1997 .
xxiv, 225 p. 24 cm..
0875845851 (alk. paper) :

Six Sigma: SPC and TQM In Manufacturing and Services

By Tennant, Geoff.
Burlington, VT Ashgate Publisher 2001 .
xiii, 140 p. , Includes index. 25 cm..
0566083744

Dirección por servicio la "otra" calidad : la "única" reingeniería

By Ginebra, Joan..
México McGraw-Hill 1999 .
xxi, 258 p. 9701024001

New service development creating memorable experiences

Thousand Oaks, Calif. Sage Publications 2000 .
xv, 328 p. 24 cm..
0761917411 | 076191742X (pbk.)

Fish! la eficacia de un equipo radica en su capacidad de motivación

By Lundin, Stephen C..
Argentina | Barcelona Empresa Activa | Urano 2001 .
122 p. , Translation of: Fish! : a remarkable way to boost morale and improve results. 22 cm..
8479534486

Total customer satisfaction satisfacción y deleite total de los clientes

By Rico, Ruben Roberto..
Buenos Aires Ediciones Macchi 1997 .
xxiii, 293p. 23cm.
950537559X

Cómo brindar un servicio integral al cliente lo mejor de las estrategias kaizen ; creación de un poderoso y funcional programa de servicio al cliente

By Wellington, Patricia..
Colombia McGraw-Hill 1997 .
xiii, 233 p. 24 cm..
027361472X

Coaching knock your socks off service

By Zemke, Ron..
New York AMACOM 1997 .
xxi, 148 p. 23 cm..
0814479359

High tech, high touch library customer service through technology

By Jurewicz, Lynn..
Chicago American Library Association 2003 .
viii, 142 p. 25 cm..
0838908608 (pbk.)

Services Marketing integrating customer focus across the firm

By Zeithaml, Valarie A..
Boston, Mass. McGraw-Hill 2003 .
xx, 668 p. 26 cm..
0072471425

Value-based marketing for bottom-line success 5 steps to creating customer

By DeBonis, Nicholas J..
New York McGraw-Hill 2003 .
xix, 244 p. , "American marketing association." 25 cm..
007139656X

Los siete secretos del servicio al cliente

By Horovitz, Jacques.
Madrid Prentice Hall 2000 .
xvii, 146 p. , Translation of: The seven secrets of service strategy. 25 cm..
8420530190

Historias de Fish! la evolución de un equipo radica en su capacidad de acumular experiencia

By Lundin, Stephen C..
Barcelona Ediciones Urano 2002 .
249 p. 22 cm..
8495787199 (pbk.)

Una taza de café ingredientes para dirigir un negocio con pasión

By Yerkes, Leslie.
[Buenos Aires] | México Ediciones Urano 2004 .
173 p. 22 cm..
8495787539

La economía de la experiencia el trabajo es teatro y cada empresa es un escenario

By Pine, B. Joseph..
Barcelona Granica 2000 .
431 p. , Translation of: The experience economy. 22 cm..
9685015252

Services marketing integrating customer focus across the firm

By Zeithaml, Valarie A..
Boston McGraw-Hill/Irwin 2003 .
xx, 668 p. , Includes index. 26 cm..
0072471425 (alk. paper)

Services marketing integrating customer focus across the firm

By Zeithaml, Valarie A..
Boston Irwin/McGraw-Hill 2000 .
xxviii, 620 p. 26 cm..
0072312211 | 0071169946 (pbk.)

El servicio en acción la única forma de ganar todos

By Prieto Herrera, Jorge Eliécer..
Bogotá Ecoe Ediciones 2005 .
xiii, 116 p. 24.
9586484017

Muestre su mejor cara revolucionando el servicio al cliente como ventaja competitiva

By Rayport, Jeffrey F..
Bilbao Ediciones DEUSTO 2005 .
270 p. , Translation of: Best face forward : why companies must improve their service interfaces with customers. 24 cm..
8423423271

The future of competition co-creating unique value with customers

By Prohalad, C. K..
Boston, Mass Haward Business 2004 .
xiii, 256 p. 24 cm..
1578519535

Clientemanía nunca es demasiado tarde para construir una empresa centrada en el cliente

By Blanchard, Kenneth Hartley.
Bogotá Grupo Editorial Norma 2005 .
314 p. 21 cm..
9580488924

La percepción de los clientes y empleados sobre las destrezas, habilidades y capacitaciones que poseen la fuerza laboral del centro urbano del municipio autónomo de Aguadilla /

By Salinas Rivera, Iris Esther..
[Puerto Rico : El Autor ], 2007 .
93 leaves , Proyecto de investigación. | "Mayo 2007" 30 cm..

The quality library a guide to staff-driven improvement, better efficiency, and happier customers

By Laughlin, Sara.
Chicago American Library Association 2008 .
xiv, 144 p. 28 cm..
9780838909522 (alk. paper) | 0838909523 (alk. paper)

Sistema de gestión de calidad del servicio sea líder en mercados altamente competidos

By Riveros, Pablo Emilio..
Bogotá Ecoe Ediciones 2007 .
340 p. 24 cm..
9789586485029

Customer service building successful skills for the twenty-first century

By Lucas, Robert W..
Boston Mc Graw Hill 2005 .
415 p. 0072938056

Las mejores prácticas Arthur Andersen identifica soluciones enfocadas en el cliente para disparar los resultados de la empresa

By Hiebeler, Robert..
Barcelona Grupo Editorial Norma 1998 .
xvi, 262 p. , "Arthur Andersen." | Includes index. 23 cm..
9580448167

Supply chain management strategy, planning and operation

By Chopra, Suni..
New Jersey Prentice Hall 2010 .
xvii, 501 p. 25 cm..
9780136080404 | 01360800405

Customer service career success through customer satisfaction

By Timm, Paul R..
Upper Saddle River, NJ Prentice Hall 2010 .
xxii, 226 p. 23 cm..
9780135063972

Services marketing text and cases

By Baron, Steve.
New York Palgrave-Macmillan 2009 .
xvii,358 p. 24 cm..
9780230520936

Las manifestaciones de ciudadanía organizacional y sus diferencias por algunas variables sociodemográficas en una muestra de empleados de servicio al cliente en Ponce

By Seda-Pi , Nataly..
2008 .
x, 72 leaves 29 cm.

Marketing de servicios personal, tecnología y estrategia

By Lovelock, Christopher H..
México Pearson /Educación 2009 .
xvii, 741 p. , Translation of: Services marketing, 6 th ed. 25 cm..
9789702615156

Gestoría Y & M proyecto empresarial

By Cruz Olivera, Yaiza..
2008 .
vi, 37 [11 ] leaves 29 cm..