PUCPR Search for 'an:83492'

Keeping customers for life

By Cannie, Joan Koob..
New York, NY American Management Association 1991 .
vi, 259 p. 26 cm..
0814450083 (hardcover)

How to turn customer service into customer sales

By Katz, Bernard.
Lincolnwood, Ill. NTC Business Books 1987 .
168 p. , Includes index. 0844231703

Customer satisfaction how to maximize, measure, and market your company's "ultimate product"

By Hanan, Mack..
New York American Management Association 1989 .
p. cm. , Includes index. 0814459447

Serving them right innovative and powerful customer retention strategies

By Liswood, Laura A..
New York Harper Business 1990 .
xxxiv, 180 p. , 920615

Product service management

[New York] American Management Association 1972 .
169 p. 24 cm..
0814452760

Professional selling a relationship management process

By Coppett, John I..
Cincinnati, OH South-Western Pub. Co. 1990 .
xx, 471 p. 24 cm..
0538803673

Technical service in the American economy a problem in marketing management.

By Hauk, James G..
Ann Arbor Bureau of Business Research, Graduate School of Business Administration, University of Michigan 1962 .
288 p. 24 cm..

Second to none how our smartest companies put people first

By Garfield, Charles A..
Homewood, Ill. Business One Irwin 1992 .
xiii, 454 p. 23 cm..
1556233604

Keeping customers

Boston, MA Harvard Business School Press 1993 .
xx, 384 p. , Articles originally published in the Harvard business review, 1968-1992. | Companion volume to: Seeking customers. 25 cm..
0875843336 (acid-free paper)

El servicio integral a los clientes

By Davidow, William H..
Barcelona Plaza & Janes Editores 1990 .
274 p. , Translation of: Total customer service. | Includes index. 8401361230

"Primero estoy yo!" el mensaje que sus clientes le transmiten a usted...

By Goldzimer, Linda Silverman..
Bogotá Editorial Norma 1990 .
xiv, 253 p. , Translation of: I'm first: your customer's message to you. | Includes index. 9580410275

Causas y soluciones a la crisis económica de los pequeños negocios en el área de los servicios técnicos en Ponce

By Lafontaine, Carlos R..
1985 .
viii, 37 leaves

Aftermarketing how to keep customers for life through relationship marketing

By Vavra, Terry G..
Homewood, Ill. Business One Irwin 1992 .
xv, 292 p. 25 cm..

Customer service and distribution strategy

By Christopher, Martin..
New York Wiley 1979 .
viii, 191 p. , "A Halsted Press book." 0470268905

Command performance the art of delivering quality service

Boston, MA Harvard Business School Press 1994 .
xx, 260 p. , Articles originally published in the Harvard business review since 1982. 24 cm..
0875845622 (acid-free paper)

Touchstones ten new ideas revolutionizing business

By Band, William A..
New York J. Wiley 1994 .
306 p. , Includes index. 0471310964

Improving customer service accompanying report of the National Performance Review, Office of the Vice President.

Washington, DC The Review | For sale by the Supt. of Docs., U.S. G.P.O. 1994 .
27 p. , "From red tape to results: creating a government that works better & costs less"--Cover. | "Vice President Al Gore"--Cover. 28 cm..
0160420032

Banca de excelencia cómo lograr servicios de alta calidad en los bancos

By Grubbs, M. Ray..
México Panorama Editorial 1993 .
142 p. , Includes indexes. 22 cm..
9683803563

Managing to keep the customer how to achieve and maintain superior customer service throughout the organization.

By Desatnick, Robert L..
San Francisco Jossey-Bass Publishers 1993 .
xxi, 289 p. 24 cm..
1555424155

12 pasos para el éxito brindando servicio

By Hopson, Barrie,.
Buenos Aires Ediciones Macchi 1993 .
182 p. , Translation of: 12 steps to success through service. 23 cm..
9505372280

Cómo conquistar al cliente 25 ideas para lograrlo

By Donnelly, James H..
Barcelona Paidós 1992 .
210 p. , Translation of: Close to the customer : 25 management tips from the other side of the counter. 22 cm..
847509788X

After-marketing como conservar clientes de por vida mediante el marketing de relaciones

By Vavra, Terry G..
Buenos Aires Addison-Wesley Iberoamericana 1994 .
xvi, 287 p. , Translation of: Aftermarketing: how to keep customers for life through relationship marketing.

Servicios de calidad al cliente la cortesía en el trabajo

By Martin, William B..
México Editorial Trillas 1994 .
82 p. , Translation of: Quality customer service. 9682433215

Total quality service principles, practice, and inplemetaion

By Stamatis, D.H..
Boca Raton, Fl St Lucie Press 1996 .
xv;318 p. 1884015832

La misión de la empresa definir el espíritu, establecer los propósitos, fijar el rumbo

By Albrecht, Karl.
Barcelona Paidós 1996 .
223 p. 23 cm..
8449302447

Cómo conquistar al cliente 25 ideas para lograrlo

By Donnelly, James H..
Barcelona Paidós 1999 .
p. , Translation of: Close to the customer : 25 management tips from the other side of the counter. 22 cm..
847509788X

Clientes para siempre

By Sewell, Carl..
Mexico McGraw-Hill 1994 .
xxiii, 205 p. , Translation of: Customers for life. 24 cm..
9701002784 (pbk.)

Administración y finanzas : gestión comercial y servicio de atención al cliente /

By Encarnación Gabín, Ma. Amparo de la..
México : Thomson, 2004 .
xiii, 267 p. 30 cm.
8497322657

Percepción de la apariencia personal del cliente y el trato recibido por el vendedor en un centro comercial en Isabela, Puerto Rico Guanina Illas Morales.

By Illas Morales, Guanina.
c, 2006. .
93 p. , Thesis (Requisito de grado para maestría en Trabajo Social área Clínica) - - Pontificia Universidad Católica de Puerto Rico de Arecibo, 2010. 29 cm..

Proyecto de investigación : ¿Cómo afectan los cambios tecnológicos en los sistemas de información al personal encargado del servicio al cliente? /

By Mercado Vázquez, Pedro J..
2013 .
1 electronic text (55 pages) : , Sometido a la Facultad de la Pontificia Universidad Católica de Puerto Rico, Recinto de Mayagüez Colegio de Administración de Empresas En Cumplimiento Parcial de Los Requisitos para Grado de Maestría en Administración de Empresas Especialidad en Sistemas de Información Gerencial-- on cover page. Cd-Rom..

Tranformando mentalidades : el poder del servicio al cliente excepcional /

By Rivera Caraballo, Jennifer..
San Juan, Puerto Rico : Publicaciones Puertorriqueñas, 2024 .
185 pages ; , On cover: "Para alcanzar excelentes resultados, mejorar las ventas, tener empleados productivos: todo comienza por transformar la mentalidad nuestra y de nuestros empleados desarrollándolo hacia una cultura de servicios al cliente excepcional." 23 cm..
9781625377692