PUCPR Search for 'an:83490'

How to turn customer service into customer sales

By Katz, Bernard.
Lincolnwood, Ill. NTC Business Books 1987 .
168 p. , Includes index. 0844231703

Strategies for international industrial marketing the management of customer relationships in European industrial markets

London | Dover, N.H. Croom Helm 1986 .
310 p. , Includes index. 23 cm..
0709924941

What you should know about customer relations

By Einstein, Arthur W..
Dobbs Ferry, N. Y. Oceana Publications 1966 .
ix, 86 p. 20 cm..

Professional selling a relationship management process

By Coppett, John I..
Cincinnati, OH South-Western Pub. Co. 1990 .
xx, 471 p. 24 cm..
0538803673

Aftermarketing how to keep customers for life through relationship marketing

By Vavra, Terry G..
Homewood, Ill. Business One Irwin 1992 .
xv, 292 p. 25 cm..

Winning and keeping industrial customers the dynamics of customer relationships

By Jackson, Barbara B..
Lexington, Mass. Lexington Books 1985 .
xiv, 195 p. , Includes index. 0669093416 (alk. paper) | 0669111465 (pbk. : alk. paper)

Customer education

By Meer, Claudia Gaillard..
Chicago Nelson-Hall 1984 .
viii, 159 p. , Includes index.

The Service encounter managing employee/customer interaction in service businesses

Lexington, Mass. Lexington Books 1986 .
x, 338 p. 0669082732 (alk. paper)

Command performance the art of delivering quality service

Boston, MA Harvard Business School Press 1994 .
xx, 260 p. , Articles originally published in the Harvard business review since 1982. 24 cm..
0875845622 (acid-free paper)

Improving customer service accompanying report of the National Performance Review, Office of the Vice President.

Washington, DC The Review | For sale by the Supt. of Docs., U.S. G.P.O. 1994 .
27 p. , "From red tape to results: creating a government that works better & costs less"--Cover. | "Vice President Al Gore"--Cover. 28 cm..
0160420032

Dirección horizontal más allá de la satisfacción total del cliente

By Denton, D. Keith..
México Panorama Editorial 1993 .
278 p. , Translation of: Horizontal management : beyond total customer satisfaction. | Includes index. 9683803415

Banca de excelencia cómo lograr servicios de alta calidad en los bancos

By Grubbs, M. Ray..
México Panorama Editorial 1993 .
142 p. , Includes indexes. 22 cm..
9683803563

Managing to keep the customer how to achieve and maintain superior customer service throughout the organization.

By Desatnick, Robert L..
San Francisco Jossey-Bass Publishers 1993 .
xxi, 289 p. 24 cm..
1555424155

Restaurant basics why guests don't come back--and what you can do about it

By Marvin, Bill..
New York Wiley 1992 .
xiii, 225 p. , At head of title: A Restaurants & institutions book. 0471551740

The one to one future building relationships one customer at a time

By Peppers, Don..
New York Currency Doubleday 1993 .
xviii, 443 p. 0385425287

After-marketing como conservar clientes de por vida mediante el marketing de relaciones

By Vavra, Terry G..
Buenos Aires Addison-Wesley Iberoamericana 1994 .
xvi, 287 p. , Translation of: Aftermarketing: how to keep customers for life through relationship marketing.

Servicios de calidad al cliente la cortesía en el trabajo

By Martin, William B..
México Editorial Trillas 1994 .
82 p. , Translation of: Quality customer service. 9682433215

Manual de relaciones públicas empresariales

By Barquero Cabrero, José Daniel..
Barcelona Gestión 2000, S.A. 1994 .
783 p. 8480880244

La reduccion de la burocracia cinco estrategias para reinventar el gobierno

By Osborne, David.
Barcelona Editorial Paidos 1998 .
446 p. , Includes bibliographical references and index. 8449305144

Customer connections new strategies for growth

By Wayland, Robert Edwin, | Wayland, Robert E..
Boston, MA Harvard Business School Press 1997 .
xi, 267 p. , Includes index. 0875847994

La dinámica de las relaciones personales en la empresa y en los negocios

By Musgrave, James.
Barcelona Paidós 1997 .
222 p. 23 cm..
8449304709

Customer service career success through customer satisfaction

By Timm, Paul R..
Upper Saddle River, NJ Prentice Hall 1998 .
vi, 215 p. 23 cm..
0135766958 (pbk.)

Customer satisfaction is worthless, customer loyalty is priceless how to make customers love you, keep them coming back and tell everyone they know

By Gitomer, Jeffrey H..
Austin, Tex. Bard Press 1998 .
288 p. , Includes index. 24 cm..
188516730X

Strategies for effective customer education

By Honebein, Peter.
Lincolnwood, Ill., USA NTC Business Books 1997 .
xv, 191 p. , "American Marketing Association." 24 cm..
0844235822

Lifestyle and event marketing building the new customer partnership

By Schreiber, Alfred L..
New York McGraw-Hill 1994 .
xvi, 263 p. , Spine title: Lifestyle & event marketing. 24 cm..
0070561532 (acid-free, recycyled paper)

50 reglas para mantener contentos a sus clientes

By Poppe, Fred C..
Mexico McGraw-Hill Interamericana 1989 .
72 p. , Includes bibliographical references and Index. 22 cm..
968422513X

La Dinámica De Las Relaciones Personales en la empresa y los negocios

By Musgrave, James.
Barcelona Paidos 1997 .
222 p. , Includes index. 23 cm..
8449304709

Secrets of customer relationship management it's all about how you make them feel

By Barnes, James G..
New York McGraw-Hill 2001 .
xviii, 316 p. 0071362533

Handbook of Customer Satisfaction and Loyalty Measurement

By Hill, Nigel.
Burlington, VT Ashgate Publisher 2000 .
xiv, 290 p. , Includes index. 25 cm..
0566081946

Negocios rentables a través de Internet

By Hagel, John..
Barcelona Ediciones Paidós Ibérica, S.A. 1999 .
269 p. , Traducción de: Net gain : expanding markets through virtual communities 22cm..
8449306981

Cómo le gusta a los clientes que le vendan

By García, Carmenchi..
San Juan, P.R. Ediciones Achievers Unlimited 2002 .
182 p. 22 cm..
0972212086 (pbk.)

Receta para el éxito promoción médica

By García, Carmenchi..
San Juan, P.R. Ediciones Achievers Unlimited 2002 .
187 p. 22 cm..
0972212094 (pbk.)

Atención al cliente

By Blanco Prieto, Antonio..
Madrid Pirámide Ediciones 2001 .
167 p. 22 cm..
8436816072

Los siete secretos del servicio al cliente

By Horovitz, Jacques.
Madrid Prentice Hall 2000 .
xvii, 146 p. , Translation of: The seven secrets of service strategy. 25 cm..
8420530190

Managing networks in transition economies

By Johanson, Martin..
Amsterdam | New York Elsevier 2004 .
197 p. 24 cm..
008044461X (alk. paper)

Los clientes que cuentan nuevos retos en la atención al cliente

By Cram, Tony..
Madrid Prentice Hall 2003 .
xii, 308 p. , Translation of: Customers that count : how to build living relationships with your most valuable customers. 24 cm..
8420530816

Evaluating marketing actions and outcomes

Oxford Elsevier 2003 .
viii, 663 p. 24 cm..
0762310464 (acid-free paper)

El servicio en acción la única forma de ganar todos

By Prieto Herrera, Jorge Eliécer..
Bogotá Ecoe Ediciones 2005 .
xiii, 116 p. 24.
9586484017

The future of competition co-creating unique value with customers

By Prohalad, C. K..
Boston, Mass Haward Business 2004 .
xiii, 256 p. 24 cm..
1578519535

La percepción de los clientes y empleados sobre las destrezas, habilidades y capacitaciones que poseen la fuerza laboral del centro urbano del municipio autónomo de Aguadilla /

By Salinas Rivera, Iris Esther..
[Puerto Rico : El Autor ], 2007 .
93 leaves , Proyecto de investigación. | "Mayo 2007" 30 cm..

Sistema de gestión de calidad del servicio sea líder en mercados altamente competidos

By Riveros, Pablo Emilio..
Bogotá Ecoe Ediciones 2007 .
340 p. 24 cm..
9789586485029

La organización que actúa en función del mercado cómo entender, atraer y mantener a los clientes valiosos

By Day, George S..
Barcelona Grupo Editorial Norma 2000 .
xiii, 353 p. 23 cm..
9580457530

El secreto del éxito : un análisis detallado para lograr el éxito empresarial /

By Cuevas Viera, Carlos M..
[s.l.] : Empresas Ricardo Cuevas, 2006 .
2 DVD : , "Aprenderás sobre estrategias de crecimiento y desarrollo para nuevos negocios y negocios existentes, aplicadas a compañías multinacionales. Conocerás el secreto que convirtió a estas empresas en líderes de su industria." 4 3/4 in..

Customer service career success through customer satisfaction

By Timm, Paul R..
Upper Saddle River, NJ Prentice Hall 2010 .
xxii, 226 p. 23 cm..
9780135063972

Primero, los empleados los clientes después como trnasformar de arriba a abajo la gestión empresarial convencional

By Nayar, Vineet.
Barcelona Profit 2011 .
175 p. , Translation of: Employees first, customers second : turning conventional management upside down. 9788492956579

Vender desde el corazón competencias clave para vender mejor y fidelizar a los clientes en tiempos de crisis e incertidumbre

By Viñuela, Alfons M..
Barcelona Editorial Profit 2011 .
174 p. 21.5 cm..
9788415330240

MBA en social media desarrollo y aplicación de estrategias para utilizar los medios sociales con ventaja

By Holloman, Christer..
Barcelona : España Profit 2012 .
299 p. , Translation of :The social media MBA , c 2012. 23 cm..
9788415505150

MBA en social media desarrollo y aplicación de estrategias para utilizar los medios sociales con ventaja

By Holloman, Christer..
Barcelona Profit Editorial 2012 .
299 p. 23 cm..
9788415505150

Happy Management la empresa de hacerte feliz

By Vivancos, Martín.
Barcelona Profit Editorial 2012 .
159 pages 23 cm..
9788415505167

100 simples ideas para vender más en tu tienda factores claves de éxito comercial en retail

By Àlvarez, Marcos.
Barcelona Profit Editorial 2012 .
223 p. 23 cm..
9788415505501