PUCPR Search for 'an:79985'

Keeping customers for life

By Cannie, Joan Koob..
New York, NY American Management Association 1991 .
vi, 259 p. 26 cm..
0814450083 (hardcover)

Customer satisfaction how to maximize, measure, and market your company's "ultimate product"

By Hanan, Mack..
New York American Management Association 1989 .
p. cm. , Includes index. 0814459447

Serving them right innovative and powerful customer retention strategies

By Liswood, Laura A..
New York Harper Business 1990 .
xxxiv, 180 p. , 920615

Health marketing and consumer behavior a guide to basic linkages

New York Haworth Press 1985 .
xiii, 101 p. , "Has also been published as Health marketing quarterly, volume 3, number 1, fall 1985"--T.p. verso. 0866564624 | 0866564632 (pbk.)

Making quality work a leadership guide for the results-driven manager

By Labovitz, George..
New York HarperCollins Publishers 1993 .
vii, 198 p. 24 cm..
0887305822

Seeking customers

Boston, MA Harvard Business School Pub. 1993 .
xviii, 343 p. , Articles originally published in the Harvard business review. | Companion volume to: Keeping customers. 25 cm..
0875843328 (acid-free paper)

Keeping customers

Boston, MA Harvard Business School Press 1993 .
xx, 384 p. , Articles originally published in the Harvard business review, 1968-1992. | Companion volume to: Seeking customers. 25 cm..
0875843336 (acid-free paper)

Aftermarketing how to keep customers for life through relationship marketing

By Vavra, Terry G..
Homewood, Ill. Business One Irwin 1992 .
xv, 292 p. 25 cm..

Niche selling how to find your customer in a crowded market

By Brooks, William T..
Homewood, Ill. Business One Irwin 1992 .
xiv, 260 p. , Includes index. 24 cm..

Innovate! straight path to quality, customer delight, and competitive advantage

New York McGraw-Hill 1994 .
xiv, 208 p. 0070557144 (recycled, acid-free paper)

Ponga la calidad a prueba compruebe si realmente da buenos resultados todo lo que se dice hacerca de la calidad

By Howe, Roger J..
México McGraw-Hill 1995 .
211 p. , Translation of: Quality on trial.

Cómo conquistar al cliente 25 ideas para lograrlo

By Donnelly, James H..
Barcelona Paidós 1992 .
210 p. , Translation of: Close to the customer : 25 management tips from the other side of the counter. 22 cm..
847509788X

After-marketing como conservar clientes de por vida mediante el marketing de relaciones

By Vavra, Terry G..
Buenos Aires Addison-Wesley Iberoamericana 1994 .
xvi, 287 p. , Translation of: Aftermarketing: how to keep customers for life through relationship marketing.

Satisfaction a behavioral perspective on the consumer

By Oliver, Richard L..
New York McGraw Hill 1996 .
xvi, 432 p. 24 cm..
0070480257 (acid-free paper)

Cómo lograr que tus clientes te promuevan

By Cafferky, Michael E..
México,D.F. Editorial Pax México 1998 .
ix, 282 p. , Translation of: Let your customers do the talking. 23 cm..
9688605301

Customer service career success through customer satisfaction

By Timm, Paul R..
Upper Saddle River, NJ Prentice Hall 1998 .
vi, 215 p. 23 cm..
0135766958 (pbk.)

Customer satisfaction is worthless, customer loyalty is priceless how to make customers love you, keep them coming back and tell everyone they know

By Gitomer, Jeffrey H..
Austin, Tex. Bard Press 1998 .
288 p. , Includes index. 24 cm..
188516730X

Cómo conquistar al cliente 25 ideas para lograrlo

By Donnelly, James H..
Barcelona Paidós 1999 .
p. , Translation of: Close to the customer : 25 management tips from the other side of the counter. 22 cm..
847509788X

Cómo lograr que tus clientes te promuevan

By Cafferky, Michael E..
México,D.F. Editorial Pax México 1998 .
ix, 282 p. , Translation of: Let your customers do the talking. 23 cm..
9688605301

Handbook of Customer Satisfaction and Loyalty Measurement

By Hill, Nigel.
Burlington, VT Ashgate Publisher 2000 .
xiv, 290 p. , Includes index. 25 cm..
0566081946

Cómo brindar un servicio integral al cliente lo mejor de las estrategias kaizen ; creación de un poderoso y funcional programa de servicio al cliente

By Wellington, Patricia..
Colombia McGraw-Hill 1997 .
xiii, 233 p. 24 cm..
027361472X

Cómo le gusta a los clientes que le vendan

By García, Carmenchi..
San Juan, P.R. Ediciones Achievers Unlimited 2002 .
182 p. 22 cm..
0972212086 (pbk.)

Receta para el éxito promoción médica

By García, Carmenchi..
San Juan, P.R. Ediciones Achievers Unlimited 2002 .
187 p. 22 cm..
0972212094 (pbk.)

Value-based marketing for bottom-line success 5 steps to creating customer

By DeBonis, Nicholas J..
New York McGraw-Hill 2003 .
xix, 244 p. , "American marketing association." 25 cm..
007139656X

Los siete secretos del servicio al cliente

By Horovitz, Jacques.
Madrid Prentice Hall 2000 .
xvii, 146 p. , Translation of: The seven secrets of service strategy. 25 cm..
8420530190

La satisfacción de los usuarios del sistema de consejería académica y reservación de cursos de la Pontificia Universidad Católica de Puerto Rico

By Vargas Santiago, Edmundo..
2006 .
viii, 51 leaves 29 cm.

La percepción de los clientes y empleados sobre las destrezas, habilidades y capacitaciones que poseen la fuerza laboral del centro urbano del municipio autónomo de Aguadilla /

By Salinas Rivera, Iris Esther..
[Puerto Rico : El Autor ], 2007 .
93 leaves , Proyecto de investigación. | "Mayo 2007" 30 cm..

La organización que actúa en función del mercado cómo entender, atraer y mantener a los clientes valiosos

By Day, George S..
Barcelona Grupo Editorial Norma 2000 .
xiii, 353 p. 23 cm..
9580457530

Cómo medir la satisfacción del cliente diseño de encuestas, uso y métodos de aálisis estadístico

By Hayes, Bob E..
México Oxford; Alfaomega 1999 .
xvii, 271 p. 24cm..
9701512154 (pbk.) | 9789701512159

Organizational behavior : improving performance and commitment in the workplace / Jason A. Colquitt, Jeffery A. Lepine, Michael J. Wesson.

By Colquitt, Jason..
Boston : McGraw-Hill/Irwin, c2009. .
xxi, 617 p. : col. ill. ; 27 cm. 9780073530086 (alk. paper) | 0073530085 (alk. paper)

Customer service career success through customer satisfaction

By Timm, Paul R..
Upper Saddle River, NJ Prentice Hall 2010 .
xxii, 226 p. 23 cm..
9780135063972

Organizational behavior improving performance and commitment in the workplace

By Colquitt, Jason..
New York McGraw-Hill Irwin 2011 .
xxiii, 630 p. 27 cm..
9780078137174 (alk. paper) | 0078137179 (alk. paper)

Gestión de quejas y reclamaciones creando fidelidad con la mejora de la atención al cliente

By Acosta, José Ma..
Barcelona Profit Editorial 2012 .
166 p. 23 cm..
9788415505310