PUCPR Search for 'an:50487'

Todo el poder al cliente El nuevo imperativo de la calidad del servicio

By Albrecht, Karl.
Buenos Aires Paidos 1996 , Translation of: The only thing that matter. | Includes index. 844930010X

By Albrecht, Karl.
Barcelona Paidós 1995 .
259 p. , Includes index. 8475097499

By Albrecht, Karl.
Barcelona Paidós 1996 .
223 p. 23 cm..
8449302447

By Albrecht, Karl.
Barcelona Paidós 1992 .
259 p. , Includes index. 22 cm..
8475097499

By Albrecht, Karl.
Colombia Vergara 2006 .
363 p. 23 cm..
846662967X