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By Zeithaml, Valarie A..
New York McGraw Hill 1996 .
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By Zeithaml, Valarie A..
Boston, Mass. McGraw-Hill 2003 .
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By Zeithaml, Valarie A..
Boston McGraw-Hill/Irwin 2003 .
xx, 668 p. , Includes index. 26 cm..
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By Zeithaml, Valarie A..
Boston Irwin/McGraw-Hill 2000 .
xxviii, 620 p. 26 cm..
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By Zeithaml, Valarie A..
México McGraw-Hill 2009 .
709 p. 26 cm..
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