PUCPR Search for 'an:154944'

High tech, high touch library customer service through technology

By Jurewicz, Lynn..
Chicago American Library Association 2003 .
viii, 142 p. 25 cm..
0838908608 (pbk.)

La biblioteca pública del siglo XXI atendiendo clientes, movilizando personas

By Lozano Díaz, Roser..
Gijón (Asturias) Ediciones Trea 2006 .
476 p. 22 cm..
8497042514 (pbk.) | 9788497042512

Creating the customer-driven academic library

By Woodward, Jeannette A..
Chicago American Library Association 2009 .
xi, 194 p. 23 cm..
9780838909768 (alk. paper)

El acceso a la información de las personas con discapacidad visual modelo de servicio para bibliotecas públicas

By Piñeros, Isabel.
Ciudad Autónoma de Buenos Aires Alfagrama Ediciones 2008 .
206 p. 23 cm..
9789871305391

Assessing service quality satisfying the expectations of library customers

By Hernon, Peter..
Chicago American Library Association 2010 .
xi, 206 p. 28 cm..
9780838910214 (alk. paper)

The customer-focused library re-inventing the library from the outside-in

By Matthews, Joseph R..
Santa Barbara, Calif. Libraries Unlimited 2009 .
xviii, 95 p. 26 cm..
9781591588757 (pbk : alk. paper) | 1591588758 (pbk : alk. paper)

Assessing information needs managing transformative library services

By Grover, Robert.
Santa Barbara, Calif. Libraries Unlimited 2010 .
xii, 212 p. 24 cm..
9781591587972 (alk. paper) | 9781591587989 (ebook)

Reference reborn breathing new life into public services librarianship

Santa Barbara, Calif. Libraries Unlimited 2011 .
xx, 401 p. 24 cm..
9781591588283 (acid-free paper) | 9781591588290 (ebook)

Using qualitative methods in action research how librarians can get to the why of data

Chicago Association of College and Research Libraries 2011 .
xi, 252 p. 28 cm..
9780838985762 (pbk. : alk. paper)

Engaging in evaluation and assessment research

By Hernon, Peter..
Santa Barbara, Calif. Libraries Unlimited 2011 .
xvii, 305 p. 26 cm..
9781598845730 (pbk. : acid-free paper) | 159884573X (pbk. : acid-free paper) | 9781598845747 (ebook) | 1598845748 (ebook)

Case study research a program evaluation guide for librarians

By Green, Ravonne A..
Santa Barbara, Calif. Libraries Unlimited 2011 .
viii, 116 p. 29 cm..
9781591588603 (pbk. : alk. paper) | 9781591588610 (ebook)

The handheld library mobile technology and the librarian

Santa Barbara, California Libraries Unlimited, an imprint of ABC-CLIO, LLC 2013 .
xxii, 218 pages 26 cm..
9781610693004 (hard copy)

Getting started with evaluation

By Hernon, Peter..
Chicago American Library Association 2014 .
x, 242 pages 23 cm..
9780838911952 (alk. paper)

The library innovation toolkit ideas, strategies, and programs

Chicago ALA Editions, an imprint of the American Library Association 2015 .
xix, 194 pages 23 cm..
9780838912744

The purpose-based library finding your path to survival, success, and growth

By Huber, John J..
Chicago ALA Neal-Schuman, an imprint of the American Library Association 2015 .
xix, 200 pages 23 cm..
9780838912447 (print : alk. paper)

Leading libraries how to create a service culture

By VanDuinkerken, Wyoma..
Chicago ALA Editions, an imprint of the American Library Association 2015 .
xvii, 167 pages 23 cm..
9780838913123 (print : alk. paper)

Reference services and public policy /

New York : Routledge, 2020 .
221 pages: ilustrastions; tables 9780367373757