Customer satisfaction is worthless, customer loyalty is priceless how to make customers love you, keep them coming back and tell everyone they know

By Gitomer, Jeffrey H..
Austin, Tex. Bard Press 1998 .
288 p. , Includes index. 24 cm..
188516730X

Marketing outrageously redux : how to increase your revenue by staggering amounts!. /

By Spoelstra, Jon..
Austin, Tex. : Bard Press , 2010 .
271 p. , Include index 23 cm..
9781885167736 | 1885167733