TY  - BOOK
AU  - Labovitz,George
TI  - Making quality work: a leadership guide for the results-driven manager
SN  - 0887305822
U1  - 658.5/62 20
PY  - 1993///
CY  - New York
PB  - HarperCollins Publishers
KW  - Total quality management
KW  - Leadership
KW  - Consumer satisfaction
KW  - Local
ER  -