@book{98020,
	author = {Patti, Rino J.},
	title = {Managing for service effectiveness in social welfare organizations},
	publisher = {Haworth Press},
	year = {c1988.},
	address = {New York},
	note = {"Has also been published as Administration in social work, volume 11, numbers 3/4, Fall/Winter 1987"--T.p. verso.}
}