Coppett, John I. Professional selling a relationship management process John I. Coppett, William A. Staples. - Cincinnati, OH South-Western Pub. Co. c1990. - xx, 471 p. ill. (some col.) 24 cm. Includes bibliographical references and indexes. ISBN: 0538803673 29.00 LCCN: 89037051 Subjects--Topical Terms: SellingSales managementCustomer service--Management.Customer relations LC Class. No.: HF5438.25 / .C66 1990 Dewey Class. No.: 658.8