@book{76516,
	author = {Deming, Robert Herschel. and Harvard University.},
	title = {Characteristics of an effective management control system in an industrial organization},
	publisher = {Division of Research, Graduate School of Business Administration, Harvard University},
	year = {1968.},
	series = {Studies in management control},
	address = {Boston},
	note = {Based on the author's thesis, Harvard University.}
}