@book{76489,
	author = {Bateman, David N. and Sigband, Norman B.},
	title = {Communicating in business},
	publisher = {Scott, Foresman},
	year = {c1989.},
	address = {Glenview, Ill.},
	edition = {3rd ed.},
	note = {Sigband's name appears first on the earlier ed.}
}