TY  - BOOK
AU  - Gannon,Thomas A.
TI  - Product service management
SN  - 0814452760
AV  - HF5415.5 .P7
U1  - 658.8/12 
PY  - 1972///]
CY  - [New York]
PB  - American Management Association
KW  - Customer service
KW  - Local
N1  - Includes bibliographical references
ER  -