TY  - BOOK
AU  - Denton,D.Keith
AU  - Boyd,Charles
TI  - Employee complaint handling: tested techniques for human resource managers
PY  - 1990///
CY  - New York
PB  - Quorum Books
KW  - Grievance procedures
KW  - United States
KW  - Local
N1  - Includes bibliographical references and index
ER  -