Denton, D. Keith. <br/><br/>
Employee complaint handling  tested techniques for human resource managers 
D. Keith Denton and Charles Boyd. 
 - New York  Quorum Books  1990. 
 - xii, 195 p. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>
<br/><br/><label>LCCN: </label>89024371  
<br/><br/><label>Subjects--Topical Terms: </label><br/>Grievance procedures--United States.