TY  - BOOK
AU  - Herndon,Booton
TI  - Satisfaction guaranteed: an unconventional report to today's consumers
SN  - 0070283508
AV  - HF5467.W3 H47
U1  - 381/.45/000973 
PY  - 1972///]
CY  - New York
PB  - McGraw-Hill
KW  - Montgomery Ward
KW  - Local
N1  - 920912
ER  -