Harris, N. D <br/><br/>
Service operations management 
Neville D. Harris. 
 - London  Cassell  1989. 
 - 271 p.  ill. 
<br/><br/> Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>0304322172 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries--Management.