TY - BOOK AU - Egan,Gerard TI - Change agent skills in helping and human service settings SN - 0534036244 AV - HV11 .E43 1985 U1 - 361.3/07 19 PY - 1985/// CY - Monterey, Calif. PB - Brooks/Cole Pub. Co. KW - Social work education KW - United States KW - Local KW - Social work administration KW - Case studies KW - Communication in social work KW - Bureaucracy KW - Public relations KW - Social service KW - Organizational behavior N1 - Includes indexes; Bibliography: p. 289-300 ER -